Player Development Manager

Churchill Downs Inc.•Louisville, KY

59d

About The Position

The Gaming Host Manager is responsible for leading and supporting all gaming marketing initiatives that drive incremental gaming revenue. This role oversees the full scope of the Gaming Host team's operations, including player development and recruitment, event planning and execution, guest relationship management, and performance tracking.

Requirements

Proven leadership experience in managing Player Development and Host teams to ensure operational excellence.
Strong public relations skills with a commitment to delivering exceptional guest service.
Ability to build and maintain effective working relationships with team members, guests, and external partners.
Demonstrated leadership in fostering teamwork, positive morale, motivation, and open communication across the department.
Accountable and proactive, with a strong sense of ownership for achieving departmental goals and overall performance.
High school diploma or GED required.
Exceptional verbal and written communication skills.
Minimum of three (3) years of supervisory or managerial experience in Marketing, preferably within Gaming and/or Player Development.
Proficiency in Microsoft Office applications.
Demonstrated leadership ability with a strong focus on achieving results.
Must be able to obtain and maintain a valid Racing License.

Nice To Haves

Three (3) to five (5) years of experience managing structured Player Development incentive programs and/or developing and maintaining revenue goals preferred.

Responsibilities

Partner with the Senior Director of Marketing to develop and execute comprehensive player development and gaming marketing strategies.
Contribute to the creation and implementation of marketing plans that drive player engagement and gaming revenue growth.
Coach and develop the Gaming Host team to enhance performance, strengthen guest relationships, and elevate the effectiveness of the player development program.
Lead the Host team in planning and executing VIP events in collaboration with the Marketing Events Team.
Oversee all aspects of Player Development operations, including hiring, training, scheduling, performance management, and corrective action in alignment with company policies.
Assist in developing annual marketing business plans focused on Player Development to identify revenue opportunities and outline programs that support departmental goals.
Monitor and evaluate the financial impact of comp decisions, manual free play, and food comp issuance; analyze cost and revenue reports to identify trends and recommend improvements.
Cultivate and maintain strong relationships with high-value gaming guests while proactively marketing to new potential premium players.
Ensure full compliance with all regulatory, departmental, and company policies, while demonstrating and promoting the organization's values, ethics, and objectives.
Perform other duties as assigned, maintaining a broad understanding of overall Marketing goals and objectives established by DCG Management.