Player Development Manager

Fairmount Park Casino & Racing•Collinsville, IL

8d•$65,000 - $75,000

About The Position

As the Player Development Manager, you will be responsible for the Player Development initiatives including, but not limited to, increasing the player database, increasing player revenue, and creating and implementing special events.

Requirements

Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
Must have a high school diploma or equivalent
Minimum three years of prior experience in casino marketing or five years in casino operations required
Must have a minimum of three years of experience in player-tracking systems
High-level public relations and customer service skills are required
Excellent written and verbal communications skills are required
Must have a working knowledge of slot machines
Must be able to work weekends, weeknights, and holidays

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Select, train, and develop team members through education, training, coaching, and corrective action
Oversee the overall execution of the Player Development initiatives
Support Slots marketing
Development and implement strategies to increase player card sing up, loyalty and casino revenue
Develop, coordinate, and implement player special events
Ensure all guest problems and concerns are addressed by exceeding the guests’ expectations for a resolution
Attend all special events presented by the casino
Perform other duties as assigned