Player Development Manager

Emerald Queen Casino & Hotel•Fife, WA

61d

About The Position

The Player Development Manager at Emerald Queen Casino leads the charge in driving guest loyalty, engagement, and retention through strategic outreach, personalized service, and innovative events. This role oversees all aspects of the Player Development department, guiding a dynamic team to deliver exceptional guest experiences while achieving revenue and performance goals. The Manager develops and manages the department's annual budget, establishes performance metrics, and utilizes player tracking tools to analyze profitability and inform reinvestment strategies. They are responsible for designing, coordinating, and executing exciting promotional activities and exclusive events that elevate the guest experience, ensuring each is planned and delivered to the highest standard. By fostering meaningful relationships with players and maintaining open communication with leadership, the Manager ensures that every interaction strengthens customer satisfaction and loyalty. Through a combination of operational excellence, creative programming, and team leadership, the Player Development Manager embodies the Emerald Queen Casino's commitment to exceptional service and lasting guest connections.

Requirements

High School Diploma or GED equivalent
Five years of Player Development Leadership experience
Five years of supervisory experience
Five years of guest service experience in gaming.
Strong communication and relationship management skills that enhance guest loyalty and team collaboration
Proven leadership and performance management abilities with a focus on motivation and accountability
Expertise in budget development, financial oversight, and strategic planning
In-depth knowledge of casino operations, gaming regulations, and compliance with Tribal-State compacts
Exceptional organizational, analytical, and time management skills with the ability to adapt in a fast-paced environment
Ability to sit or stand for extended periods, up to 10 hours per day, and to move comfortably throughout both office and gaming floor environments.
Frequent walking, bending, reaching, and other physical activities such as pushing, pulling, and lifting items up to 25 pounds.
Strong hand-eye coordination, finger dexterity, and visual focus are essential, as is the ability to concentrate effectively in a busy, high-energy, and occasionally smoke-filled environment.
All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission.
Pre-employment drug testing is required for all positions.

Nice To Haves

Bachelor's degree in Marketing, Hospitality, or a related field
Ability to effectively communicate in Mandarin, Cantonese, Vietnamese, or Spanish
Experience working with tribal entities
Marketing or sales experience
Additional education/experience may substitute for the minimum requirements of the position.

Responsibilities

Driving guest loyalty, engagement, and retention through strategic outreach, personalized service, and innovative events.
Overseeing all aspects of the Player Development department, guiding a dynamic team to deliver exceptional guest experiences while achieving revenue and performance goals.
Developing and managing the department's annual budget, establishes performance metrics, and utilizes player tracking tools to analyze profitability and inform reinvestment strategies.
Designing, coordinating, and executing exciting promotional activities and exclusive events that elevate the guest experience, ensuring each is planned and delivered to the highest standard.
Fostering meaningful relationships with players and maintaining open communication with leadership, the Manager ensures that every interaction strengthens customer satisfaction and loyalty.