Player Development Coordinator - Player Development

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

35d•Onsite

About The Position

Job Summary: Under the direction of the Player Development “PD” Manager, the incumbent performs multiple office activities, thereby relieving the Manager of clerical and administrative details. Works closely with casino hosts and player development executives in matters relating to assignment of players and proper issuance of complimentaries and ensures team has the most up to date information impacting guests. Essential Job Functions: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, and punctuation or spelling as needed. Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provide information to callers, including Tribal Council, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations. Update casino hosts and PD executives regularly on all areas impacting guests, including promotions, events and concerts. Evaluate players using CMP system to determine proper issuance of complimentaries. Coordinates complimentary process with Casino Hosts, PD team and other operating departments. Produce CMP reports as requested such as number of attendees to events and casino performance as affected by event (coin in, average bets, etc.). Perform a broad range of administrative details of a highly confidential nature on a regular basis and makes independent decisions for which probable errors could result in unnecessary costs. Perform multiple Players’ Club administrative functions such as printing Players’ Club cards, open new accounts and print free play and complimentaries. Greet guests in casino and participate in social events and special promotions. Assign and introduce new players to casino hosts and PD executives. Assign credit players to PD executives and maintain an updated credit players list. Maintain calendar for the Department Head, regularly arranging for meetings, conferences, and appointments. Arrange hotel and travel accommodations. Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc. Record Minutes of staff meetings; distribute to appropriate personnel. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Promote positive public/employee relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility. Perform all other related and compatible duties as assigned

Requirements

High School diploma or equivalent with one (1) year experience in a similar administrative role or an equivalent combination of education and experience.
One (1) year of related casino experience required along with experience with CMP or any other casino player rating system of at least one (1) year as well.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Prior supervisory experience preferred.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, and punctuation or spelling as needed.
Screen telephone calls and visitors, ascertaining who can be re-directed to subordinate management.
Provide information to callers, including Tribal Council, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations.
Update casino hosts and PD executives regularly on all areas impacting guests, including promotions, events and concerts.
Evaluate players using CMP system to determine proper issuance of complimentaries.
Coordinates complimentary process with Casino Hosts, PD team and other operating departments.
Produce CMP reports as requested such as number of attendees to events and casino performance as affected by event (coin in, average bets, etc.).
Perform a broad range of administrative details of a highly confidential nature on a regular basis and makes independent decisions for which probable errors could result in unnecessary costs.
Perform multiple Players’ Club administrative functions such as printing Players’ Club cards, open new accounts and print free play and complimentaries.
Greet guests in casino and participate in social events and special promotions.
Assign and introduce new players to casino hosts and PD executives.
Assign credit players to PD executives and maintain an updated credit players list.
Maintain calendar for the Department Head, regularly arranging for meetings, conferences, and appointments.
Arrange hotel and travel accommodations.
Follow up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
Record Minutes of staff meetings; distribute to appropriate personnel.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Perform all other related and compatible duties as assigned