Player Club Representative

Coeur d'Alene Casino Resort HotelWorley, ID
1d$17 - $17Onsite

About The Position

As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home! SUMMARY: The Player’s Club Representative will assist in promoting the player’s reward club and distributing general casino information while performing club enrollment tasks, club offer redemptions, and ticket sales.

Requirements

  • Must be able to obtain a Coeur d’Alene tribal gaming license.
  • High school diploma required.
  • Must be 18 years of age or older.
  • Six months previous customer service experience required.
  • Proficiency with Microsoft Word and data entry required.
  • Must type 40 WPM, demonstrate by testing prior to being hired.
  • Strong cashiering skills required.
  • Must work well in a team environment.
  • Strong multitasking skills required.
  • Excellent verbal communication skills required.
  • Basic problem solving skills required.
  • Must be able to follow detailed instructions precisely.
  • Excellent customer service skills required.
  • Must be able to maintain strict confidentiality.

Responsibilities

  • Enroll customers in the player tracking system, print cards, and explain extra play cash and rules of the club.
  • Check points for club members as requested.
  • Maintain knowledge of all club promotions in order to explain information to customers.
  • Perform Ticket West and gift card sales as needed.
  • Perform casino wide announcements as requested.
  • Check coats and bags for customers.
  • Keep booth stocked with needed supplies.
  • Maintain accurate records of customer wheelchair use.
  • Answer phones and direct calls or provide accurate information.
  • Resolve customer problems and complaints or direct the customers to the appropriate resources.
  • Other projects and duties as assigned.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service