Player Club Representative

Coeur d'Alene Casino Resort Hotel•Worley, ID

1d•$17 - $17•Onsite

About The Position

As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home! SUMMARY: The Player’s Club Representative will assist in promoting the player’s reward club and distributing general casino information while performing club enrollment tasks, club offer redemptions, and ticket sales.

Requirements

Must be able to obtain a Coeur d’Alene tribal gaming license.
High school diploma required.
Must be 18 years of age or older.
Six months previous customer service experience required.
Proficiency with Microsoft Word and data entry required.
Must type 40 WPM, demonstrate by testing prior to being hired.
Strong cashiering skills required.
Must work well in a team environment.
Strong multitasking skills required.
Excellent verbal communication skills required.
Basic problem solving skills required.
Must be able to follow detailed instructions precisely.
Excellent customer service skills required.
Must be able to maintain strict confidentiality.

Responsibilities

Enroll customers in the player tracking system, print cards, and explain extra play cash and rules of the club.
Check points for club members as requested.
Maintain knowledge of all club promotions in order to explain information to customers.
Perform Ticket West and gift card sales as needed.
Perform casino wide announcements as requested.
Check coats and bags for customers.
Keep booth stocked with needed supplies.
Maintain accurate records of customer wheelchair use.
Answer phones and direct calls or provide accurate information.
Resolve customer problems and complaints or direct the customers to the appropriate resources.
Other projects and duties as assigned.