Player Care Coordinator - URFC

The Larry H. Miller Company All Groups•Herriman, UT

12d

About The Position

Utah Royals FC, Real Salt Lake, Real Monarchs, and the RSL Academy are united by a shared mission of winning together through development. We are committed to building world-class teams by investing in people—developing players, staff, and leaders through collaboration, growth, and a high-performance culture. If you’re passionate about sport and motivated to grow your career in a purpose-driven organization, we invite you to join us. Summary: The Player Care Administrator is responsible for supporting Utah Royals FC players and their families with day-to-day personal, logistical, and onboarding needs to ensure a smooth transition into the Club and the Utah community. This role serves as a primary point of contact for players as they relocate , acclimate to the market, navigate lifestyle needs, understand Club resources, and manage ongoing practical matters throughout the season. The position plays a crucial role in promoting player wellbeing off the field, supporting a positive player experience, and fostering a strong connection between players, their families, and the Club.

Requirements

Previous experience in player care, concierge services, customer experience, student-athlete support, or high-touch client service roles.
Ability to maintain confidentiality and exercise sound judgment and professionalism.
Excellent interpersonal, relationship-building, and communication skills.
Strong organizational skills with the ability to manage multiple simultaneous priorities.
High attention to detail with proactive follow-through.
Ability to work irregular hours, including evenings, weekends, matchdays, and holidays.
A bility to travel with the team as .
Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with team management systems preferred.
Valid driver’s license required; ability to drive Club vehicles when needed.
Must pass a background check and become Safe Sport certified.

Nice To Haves

Bachelor’s degree in Social Work , Human Resources, Hospitality, Psychology, Sport Management, or related field preferred.
â¯ Bilingual skills (Spanish or Portuguese) strongly preferred but not .

Responsibilities

Build trusting relationships with players, staff, and families, serving as a reliable and responsive resource for day-to-day needs.
Serve as the main point of contact for onboarding and market integration for newly signed, drafted, traded, or loaned players.
Coordinate relocation logistics, including temporary and long-term housing, travel arrangements, moving support, and local transition needs.
Assist players and families with life setup tasks such as: Securing transportation or vehicles Hotel accommodations Housing searches and lease guidance Utilities setup Opening bank accounts Obtaining state IDs or documentation Phone plans and technology setup School or childcare exploration when applicable
Help players navigate local amenities, services, and regional community networks (restaurants, gyms, therapists, barbers, etc.).
Maintain consistent communication with players regarding logistics , deadlines, and Club processes.
Support international players with cultural adaptation and life in the U.S. (non-immigration legal advice excluded).
Coordinate family-related needs, including arrivals, departures, special events , and matchday access logistics .
Assist with player appearance logistics in collaboration with team operations and communications staff.
Maintain accurate records, forms, onboarding documentation, and logistical checklists.
Partner with Sporting Operations to support player integration and retention initiatives.
Attend training sessions, home matches, and team events to remain accessible to players.
Travel as needed to provide continuity of support during away matches or team trips.
Support players with education and professional development.
Support players with community engagement around their particular interests .
Other duties as assigned by the Assistant Sporting Director or Sporting Operations leadership.