Platinum Admin

TopGolf • New Braunfels, TX

47d

About The Position

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Requirements

• High school diploma or equivalent
• Proficiency in MS Office products (Word, Excel, Outlook)
• Ability to Manage a large volume of emails and phone calls daily
• Process-oriented, organized, fast and accurate and able to work under pressure and meet project timeline goals
• Attention to detail, commitment to quality, results driven, and Player focused
• Excellent written and verbal communication skills, as well as email and phone etiquette
• Ability to Manage a large volume of emails and phone calls daily

Nice To Haves

• Administrative professional experience is preferred
• Sales or Customer Service experience is preferred

Responsibilities

• Retaining Platinum Member base at a rate of >50%
• New Lead/Inquiry Follow-up/close
• New Business Development
• Member Communication/Account Management
• Member Engagement Events and Gift Execution
• Troubleshooting/ServiceNow ticket submission & follow-up
• Assist in facilitating program training and distribution of communication to Playmakers
• Communicate Effectively with Member Services as well as Members
• Platinum Callaway Club & Material inventory management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees