Platinum Admin

Topgolf

About The Position

Responsibilities How You’ll Do It Retaining Platinum Member base at a rate of >50% New Lead/Inquiry Follow-up/close New Business Development Member Communication/Account Management Member Engagement Events and Gift Execution Troubleshooting/ServiceNow ticket submission & follow-up Assist in facilitating program training and distribution of communication to Playmakers Communicate Effectively with Member Services as well as Members Platinum Callaway Club & Material inventory management Qualifications What We’re Looking For High school diploma or equivalent Administrative professional experience is preferred Sales or Customer Service experience is preferred Proficiency in MS Office products (Word, Excel, Outlook) Ability to Manage a large volume of emails and phone calls daily Process-oriented, organized, fast and accurate and able to work under pressure and meet project timeline goals Attention to detail, commitment to quality, results driven, and Player focused Excellent written and verbal communication skills, as well as email and phone etiquette Ability to Manage a large volume of emails and phone calls daily ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Playmakers. Have at it - Check out reviews, culture scores, awards, and so much more. 🤞 Our Promises to our Playmakers ✔ A PLAYFUL ENVIRONMENT where you can make new friends ✔ A SAFE PLACE where you can BE YOUR FULL SELF every day ✔ CLEAR DIRECTION and tools to do your job ✔ An opportunity TO LEARN & GROW ✔ To LISTEN & ACT when you speak up ✔ We will NEVER STOP IMPROVING Dealing with some stuff? We offer FREE Mental Health Benefits for everyone. https://www.comparably.com/companies/topgolf We believe in the Unlimited Power of Play and work hard to create Moments That Matter for Everyone. Join our Talent Network to get 1) Job Alerts and 2) Updates on things happening at Topgolf!

Requirements

High school diploma or equivalent
Ability to Manage a large volume of emails and phone calls daily
Process-oriented, organized, fast and accurate and able to work under pressure and meet project timeline goals
Attention to detail, commitment to quality, results driven, and Player focused
Excellent written and verbal communication skills, as well as email and phone etiquette
Ability to Manage a large volume of emails and phone calls daily

Nice To Haves

Administrative professional experience is preferred
Sales or Customer Service experience is preferred
Proficiency in MS Office products (Word, Excel, Outlook)

Responsibilities

Retaining Platinum Member base at a rate of >50%
New Lead/Inquiry Follow-up/close
New Business Development
Member Communication/Account Management
Member Engagement Events and Gift Execution
Troubleshooting/ServiceNow ticket submission & follow-up
Assist in facilitating program training and distribution of communication to Playmakers
Communicate Effectively with Member Services as well as Members
Platinum Callaway Club & Material inventory management