2026 - Platforms & Customer Strategy Consultant

West Monroe (Campus)•Los Angeles, CA

33d•Hybrid

About The Position

West Monroe is seeking Business Strategy Consultants to join our Platforms and Customer Strategy team within our Technology and Experience (TechEx) Practice. As a Consultant, you will collaborate with clients across industries, focusing on strategy, digital transformation, technology platforms like Salesforce, ServiceNow, and NetSuite to enhance their sales, marketing, customer service, eCommerce order management, and accounting functions. As a Business Strategy Consultant, you will gain hands-on experience in areas such as strategy development, business process design, financial modeling, technology configuration and implementation, preparing you to make a meaningful impact on our clients’ marketing, sales, and service teams.

Requirements

Sharp analytical thinking and an interest in solving complex problems
Ability to stay organized and manage priorities in a fast-moving environment
Demonstrated leadership potential through academics, extracurriculars, or prior work experience
Clear and effective communication skills, both written and verbal
A collaborative mindset and enthusiasm for contributing to team success
Curiosity and a passion for continuous learning and innovation
Bachelor’s degree in progress, with an expected graduation date between December 2025 and July 2026
Legally authorized to work in the United States without limitation or sponsorship now or in the future (e.g., OPT, H-1B visa, TN, etc.)
Minimum cumulative GPA of 3.0
Reside within 50 miles of your assigned office prior to your start date; our culture emphasizes team collaboration within a hybrid work model
Ability and willingness to travel Monday – Thursday (up to 50%); travel expenses covered by West Monroe

Nice To Haves

Majors with a focus in: Accounting
Business Administration
Business Analytics
Economics
Finance
Industrial & Systems Engineering
Information Systems
Marketing

Responsibilities

Develop and deliver business solutions across Marketing, Sales, Service, and Accounting functions
Conduct market research and data analysis to identify trends and support strategic recommendations
Engage with client stakeholders to gather insights, understand business requirements and document desired outcomes
Participate in strategy workshops to document process improvements, KPIs and guiding principles for client programs
Create strategic plans and defining metrics for marketing, sales and service improvements
Analyze, redesign, and document operational processes to enhance efficiency and business performance
Document client business requirements and user stories, as well as current state and future state process workflows
Perform configuration/development activities on platforms like Salesforce, ServiceNow, and NetSuite and assist in writing technical and solution design documentation
Write and execute unit and user acceptance test scripts and assist in creating and delivering end-user training materials
Support financial modeling to evaluate strategic initiatives and align budgets with business goals