Platform Technical Account Manager

Integral Ad Science•Chicago, IL

8d•Hybrid

About The Position

As a Platform Technical Account Manager at Integral Ad Science, you own and shape the post-sales technical relationship for a portfolio of strategic, high-value clients. You operate as a trusted advisor and subject matter expert, driving measurable business outcomes by leading clients through complex AI-powered solution adoption, workflow transformation, and platform optimization. You also serve as a trusted advisor on best practices for AI adoption in digital media and ad tech environments. Beyond individual client success, you proactively contribute to team success and growth in addition to cross-functional initiatives between Product, Business Development, Engineering, Sales, and Operations.

Requirements

5+ years as a TAM, platform support, or technical client success role (preferably in ad tech or SaaS).
Strong understanding of AI/automation in digital media; hands-on experience using or implementing AI tools preferred.
Strong analytical and systems-thinking skills; able to diagnose complex platform issues and translate findings into executive-level narratives.
Experience influencing cross-functional stakeholders (Product, Engineering, Sales) with data-backed recommendations.
Excellent written and verbal communication skills; comfortable presenting to various stakeholder audiences
BA/BS required.

Responsibilities

Technical Advocacy: Serve as the go-to technical contact for clients, providing guidance on adopting and optimizing IAS’s AI tools (e.g., real-time analytics, automated campaign optimization). Anticipate client needs and align IAS capabilities to their broader business objectives—not just immediate support requests.
Workflow Automation & Transformation: Audit client processes to identify areas for automation, recommending and helping implement AI-driven enhancements to improve integration health, reporting, and operational scale
Proactive Risk Management & Health Monitoring: Own client health metrics end-to-end. Leverage AI-powered insights to identify risk signals, preempt escalations, and develop proactive success plans that ensure long-term retention and growth.
Enablement & Training: Deliver training sessions and enablement materials to upskill client teams on new AI-driven features and integrations. Identify opportunities to templatize and scale best practices across the broader TAM team.
Cross-Functional Influence: Serve as a voice of the customer to Product, Engineering, and Sales. Synthesize patterns across your portfolio to advocate for automation capabilities, surface high-impact feature gaps, and influence roadmap priorities.