Platform Systems Admin
About The Position
Defines, designs and implements solutions using various server, storage and computing platforms. Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Works to define, order, and install various hardware platforms including their operating systems, applications, and possibly their databases. This position may address complex systems management processes and automation such as configuration, asset, problem, discovery, change, release, and security management. Analyzes, acquires, installs, modifies and supports operating systems, databases, utilities and Internet/intranet related tools. Conducts systems programming and systems support activities, such as new or revised program language codes, processing routines and report generators. Conducts tier two and three support for platforms. Serves in an escalation mode to provide technical support to field engineers, technicians and customer service representatives who are diagnosing, troubleshooting, repairing and debugging complex hardware, storage and computing environments. Responds to situations where first line product support has failed to isolate or fix problems. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Use of this job family outside of centralized IT requires approval from the Chief Technology Information Officer.
Requirements
- Bachelor's Degree or equivalent, relevant work experience of four years in addition to the minimum experience requirement of 5 years.
- 5-7 years
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. This job is the fully qualified, career-oriented, journey-level position. Has completed all basic certifications in area of specialty. Over time, works from learning one technology/language/application (e.g., SAP, Chancery, PeopleSoft, C++. Java, XML, Windows, Linux, Unix, EAI, Middleware, SOA) method, and approach to being fully versed on all including emerging technologies, methods, and design considerations. As the career progresses, formal software engineering and system engineering skills are acquired.
Responsibilities
- Maintains tools that support and automate processes for hardware or software product release.
- Modifies, maintains and updates software and hardware. Manages end user accounts, permissions, access rights and storage allocations in accordance with best practices regarding privacy, security and compliance. Recommends technology tools and products, develops technical standards and acts as a resource to junior members.
- Analyzes system, server, application, and network performance. Develops and reviews operator and control instructions, and prepares and conducts system and programming tests requiring interfacing of hardware and software.
- Conducts research on emerging products, services, protocols and standards in support of systems software procurement and development efforts.
- Conducts programming tasks including program design, program coding, debugging and documentation.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
5,001-10,000 employees
