Platform Operations Engineer

EliseAI•New York, NY

99d•$100,000 - $175,000•Onsite

About The Position

We are looking for a Platform Operations Engineer to lead high-impact, strategic, technical projects that will drive the operational scalability of the organization as we rapidly grow. This role will operate at the intersection of business strategy and technology and serve as a critical bridge across functional areas, including our Customer Success, Sales, Marketing, Product, Engineering, and Data teams. You will take significant ownership in high-visibility customer-facing and business operations systems in optimizing our current tech stack, leading evaluation and procurement of new platforms, and designing and building custom solutions when market offerings don’t meet our needs. The ideal candidate will complement the organization with a unique blend of business / operations experience, technical capability across systems architecture and development, understanding of SaaS processes, and a passion to build systems to drive proactive, scalable, and data-driven business and customer management.

Requirements

Proficiency in Python and SQL
2+ years of experience building and scaling business operations with a technical skew
Hands-on experience with systems development, data administration, APIs, webhooks, custom workflows, and integrations
Strong technical and problem-solving acumen with the ability to design, implement, optimize, and troubleshoot scalable systems that improve efficiency
Experience working cross-functionally across stakeholders to ensure smooth operations
Excellent communication skills, able to translate technical concepts into actionable insights
Willingness to work in person at our offices 4-5 days a week

Nice To Haves

Experience with platform architecture and analytics in a SaaS environment
Experience with AWS cloud infrastructure
Experience in client-facing roles
Understanding of SaaS metrics, strategies, and lifecycle management

Responsibilities

Drive cross-functional technical projects and own, optimize, and build upon our current tech stack across third-party software vendors as well as our proprietary business operations systems
Conduct deep discovery on stakeholder needs across functional areas, design and build custom technical solutions to enhance automation, analytics, and scalability across workflows, and own adoption and outcomes across the organization
Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey and how our operations teams engage with them
Build business analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities
Evaluate, select, and implement new, market-leading technologies based on technical and business requirements
Work with AWS, databases, APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency
Partner with leadership and cross-functional teams, including Customer Success, Sales, Marketing, Product, Engineering and Data, to maximize adoption and operational efficiency
Act as a subject matter expert for business operations systems architecture, best practices, and operational improvements
Attract top-tier talent to join our driven team
Move at rocket speed, build something massive.

Benefits

Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!