Platform Manager - Radio & Satellite

BT Group • Iuka, IL

6d

About The Position

•    The Radio & Satellite Platform Manager holds accountability for the health, performance, and lifecycle of the assigned network and platform domains, acting as the technical custodian. The role integrates technology, strategy, financial management, capacity planning, roadmap development, security, vendor governance, business continuity, and operational support to ensure the platform delivers reliable, commercially viable services that underpin BT’s portfolio.
•    Managing external suppliers contributing to the platform’s operation. They work closely with Operational and Service Management teams during network incidents, leading deep dive failure analysis, driving corrective actions, and overseeing platform elements of Post Incident Reviews through to closure.
•    The role also owns the creation, maintenance, and governance of the platform risk register, ensuring risks are proactively identified, assessed, escalated, and aligned with senior management expectations for visibility or acceptance.

Requirements

• Telecommunications/IT background (Computer Science or Engineering degree) preferrable
• Detailed Understanding of networks
• Business analysis
• Requirements management
• Estimating
• Understanding of business process journeys (L2C, T2R, P&B)
• Business Continuity Management. As well as being aware of and understanding the importance of BCM, the post holder will adhere to the pan BT BCM Policy Framework Directive supporting the requirement to continue the delivery of service operations if affected by disruptive incidents, whilst adhering to BT’s Health & Safety policy
• Proactive
• Excellent communicator
• Strong interpersonal skills
• Strong problem-solving ability
• Stakeholder management
• Risk management
• Delivery oriented

Responsibilities

• Programme management of all engineering related aspects the platform.
• Ownership of all aspects of management of the Radio & Satellite platform(s) including BCM & Security plans, to include maintaining up to date inventory systems and registrations for the platform.
• Continuously and proactively driving for outstanding Customer Service and Satisfaction and lead an absolutely customer focused approach to doing business with a “Right First Time” ethic and Reliability & Availability improvement targets.
• Leading on the management and control of intrusive activities on or affecting the platform within timescales and to agreed standards, ensuring that Change Management/Planned Engineering Work is communicated, authorised and undertaken professionally and to the wider Networks change/service availability agreed targets.
• The platform manager is responsible for ensuring all security aspects of the platform are addressed in a timely manner such as audits, vulnerability patching and ensuring any security related certifications are managed and maintained.
• Leading on the financial management of the platform, ensuring the investment opportunities are recognised and operational activities managed within budget.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees