Platform Integrations, Marketplace Quality Assurance Operations Manager

Anthropic•Seattle, WA

4h•Hybrid

About The Position

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. We are seeking a Quality Assurance Operations Manager to drive QA for third-party integrations at Anthropic. You will build and scale the review processes that ensure plugins, agent skills, and MCP servers meet our standards for security, functionality, and trustworthiness. This role is critical to enabling users to engage with our ecosystem with confidence—and to maintaining Anthropic's leadership position as the integrations ecosystem rapidly expands.

Requirements

4+ years of experience in QA, marketplace operations, or trust & safety
Technical familiarity with APIs, authentication protocols (OAuth, bearer tokens), and integration testing
Hands-on experience with software testing methodologies and quality assurance processes
Strong attention to detail and ability to identify edge cases and potential issues
Proven ability to scale operations through process design and automation
Comfort with cross-functional collaboration in complex, fast-moving environments

Nice To Haves

Experience with developer platforms, app stores, or marketplace operations (preferred)
Familiarity with security review processes or vulnerability assessment (preferred)

Responsibilities

Execute and scale review processes for MCP servers, plugins, and agent skills—ensuring integrations meet standards for security, functionality, and user safety
Conduct hands-on testing and validation of integration submissions, identifying issues related to authentication, error handling, and functionality
Implement risk assessment frameworks for evaluating new integration capabilities and use cases
Coordinate directory removals and compliance enforcement when violations occur
Manage operational processes to handle high-volume submissions efficiently while maintaining quality
Maintain automated QA frameworks and tooling to scale review capacity without sacrificing thoroughness
Drive the roadmap for transitioning from manual to automated review systems
Partner with Engineering teams on automation opportunities and technical requirements
Serve as liaison with Product, Engineering, Legal, and Safeguards teams on integration reviews and escalations
Handle developer communications for submission feedback, rejections, and remediation guidance
Coordinate with Business Development on priority partner integrations and commitments
Establish review metrics and reporting to track ecosystem health and review quality