Platform Expert, Capabilities

Ingram Micro • Williamsville, NY

25d • $56,000 - $89,600

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Your role: The Platform Expert is the point of contact for a set of Ingram Micro Xvantage (platform) domains within a particular technical domain and focuses on strategic global functionality improvements for those. They work with the Solutions Enablement team to build out requirements for prioritized initiatives and work closely with Global technology counterparts to drive new functionality forward. The role: Serves as the main global point of contact for engines within their assigned technology domain. Established knowledge of platform functional environments and required key systems and tools – for Associate, Customer, and Vendor – Stage, Beta, Production - Jira and Confluence Execute strategic plans for growth of domains and new functionality development efforts globally. Cross-functional collaboration with various internal and Global teams – Platform Enablement, Platform Success, Platform Growth, Platform Business Operations, Domain/Product, Engineering, etc. Develop complex business requirements documentation through collaboration with Global and Regional business teams, and work with other members of the Capabilities team to align priority initiatives and execute tasks to achieve common Global platform goals Coordinate and provide demonstrations of new functionality prior to UAT Prepare highlight, lowlight, spotlight updates for leadership

Requirements

• Requires broad theoretical knowledge typically acquired from advanced education.
• Four-year college degree and 0-2 years functional experience.
• Experience with digital platforms, and solid operational knowledge of how to execute processes on the platform
• Quickly grasp basic understanding of the different Ingram Micro Xvantage platform experiences (Associates, Vendor, Customer, Integration) and how they work together
• Proficient verbal and written communication skills, ability to present in both technical and non-technical terms to large and small audiences.
• Proficient levels of tools: Jira, Confluence, Excel, Word, PowerPoint, Copilot
• must be highly organized and skilled in process execution
• Experience managing projects with proven record of success and execution
• High level of critical and abstract thinking, with the ability to clearly and concisely present persuasive arguments
• Ability to work as a team member, partner effectively with others, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with minimal supervision
• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

Responsibilities

• Serves as the main global point of contact for engines within their assigned technology domain.
• Established knowledge of platform functional environments and required key systems and tools – for Associate, Customer, and Vendor – Stage, Beta, Production - Jira and Confluence
• Execute strategic plans for growth of domains and new functionality development efforts globally.
• Cross-functional collaboration with various internal and Global teams – Platform Enablement, Platform Success, Platform Growth, Platform Business Operations, Domain/Product, Engineering, etc.
• Develop complex business requirements documentation through collaboration with Global and Regional business teams, and work with other members of the Capabilities team to align priority initiatives and execute tasks to achieve common Global platform goals
• Coordinate and provide demonstrations of new functionality prior to UAT
• Prepare highlight, lowlight, spotlight updates for leadership

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level