Platform Engineer

Applause•Framingham, MA

13d•$90,000 - $110,000

About The Position

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. Applause is looking for a Platform Engineer to join our Platform Delivery team. Platform Delivery is the curator of the core infrastructure of the Applause platform, from cloud resources to enabling service teams and their production services, and the evangelists for our engineering culture and practices. Platform Delivery provides the framework which holds the cloud-based, microservices infrastructure together while achieving maximum development velocity with just enough barriers and safety measures to prevent accidents. As a member of Platform Delivery, you will participate in all aspects of the Applause platform and interface at all levels of the infrastructure from working with support teams to assisting in architecture decisions and providing design feedback. This role will report to an Engineering manager while working closely with our information technology and development teams.

Requirements

Experience with infrastructure as code tools such as Chef, Puppet or Ansible
Experience writing Bash and familiarity with one or more of Go, Python, or Ruby
Experience with monitoring tools and services such as Nagios, New Relic, or Datadog
Experience with Linux and familiarity with troubleshooting tools, such as strace, lsof, and netstat
Experience with Kubernetes and familiarity with operators and Helm
Familiarity with cloud infrastructure and services such as AWS, GCP, or Azure
Familiarity with common build tools for Java, Python, and JavaScript
Familiarity with continuous integration tools such as Jenkins, TeamCity, or GitHub Actions
Understanding of distributed computing concepts such as leader election and locking
Ability to communicate effectively using documents, diagrams, and more informal methods such as chat and email

Responsibilities

Use infrastructure management tools to manage cloud resources
Manage infrastructure services such as build automation systems
Participate in requirements gathering, design reviews, and code reviews
Develop automation jobs for deployment and management of services
Participate in management and troubleshooting of infrastructure services
Perform task-related infrastructure work such as backup/restore and patch management
Assist engineering teams in troubleshooting their services on the platform
Participate in on-call rotation for infrastructure services
Operate all aspects of our internal developer platform and services hosting
Other duties as assigned

Benefits

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction.
Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.
We have a flexible work environment with top talent from across the globe
Collaborate with an international team of 450+ passionate, talented co-workers
Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
Experience a supportive culture that emphasizes teamwork, innovation and transparency
Share your voice! Contribute and integrate creative and innovative ideas across roles and departments
Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.