Platform Engineer - Service Management

Fifth Third Bank•Cincinnati, OH

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Design and implement technology solutions to build and progress technology strategies with a line of business. The incumbent will work on applications purchased from a third party provider and aligned with a LOB. Will have responsibility to work with vendor to understand upcoming changes, how the software fits into the technology roadmap and design plans to ensure business continuity and effectiveness. Will develop an understanding of the banks systems, how they are configured, how we need to reconfigure to meet the changes. If aligned to an agile squad may work closely with the product owner to ensure user stories are defined appropriately to develop effective technology solutions. In this entry level role the incumbent will take coaching and guidance from more senior platform engineers or others who have a deeper company and systems knowledge. All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

Bachelor’s degree in a relevant technology field or equivalent combination of education and work experience
Solid problem-solving and communication skills
Willingness to work in a highly-collaborative environment
Basic understanding with modern software development practices, tools, and/or hardware technologies
Familiarity with common IT security best practices
Technical skills per the specific position’s requirements

Responsibilities

Be a liaison with software vendor(s) for systems utilized by a particular line of business
Stay abreast of upcoming changes and enhancements in vendor’s software and how those changes will impact the business.
Work with the line of business (or in support of a more senior Platform Engineer) to design solutions to incorporate software changes and effectively work with business partners to ensure effective implementation
Learn the business technology roadmap and make recommendations on continued utilization or elimination of current third party software solutions.
Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services
Follow industry and organizational best practices and standards, and participate in company communities of practice to continuously refine and communicate them.
Contribute to a culture of continuous improvement.
Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions
Keep up with technology trends and innovations in your field(s) of practice
Provide operational support and troubleshooting for your team’s products and services