Platform Administrator (318)

iTech AG•Arlington, VA

About The Position

iTech is seeking a ServiceNow Platform Administrator with 3 plus years of administration experience to lead the stand up and ongoing administration of a new ServiceNow instance supporting HAM SAM and ITOM modules. This role focuses on platform setup, configuration, integrations, governance, and structured testing. The selected candidate will establish the foundational platform, implement standard integrations including LDAP and SSO, configure out of the box capabilities, support testing practices through Automated Test Framework, and ensure long term platform stability and scalability. This is a hands on administrative role responsible for ensuring the platform is properly configured, tested, and operational from day one.

Requirements

3+ years of ServiceNow administration experience
Experience setting up or supporting a new ServiceNow instance
Hands on experience with LDAP integration
Hands on experience configuring SSO authentication
Experience installing and maintaining MID Servers
Familiarity with HAM SAM or ITOM modules at an administrative level
Experience using Automated Test Framework
Bachelor’s degree
ServiceNow CSA
Pursuant to government contracts, US Citizenship is required
Ability to obtain and maintain public trust clearance

Nice To Haves

Experience supporting greenfield implementations
ITIL v4 Foundation certification
ServiceNow CIS in HAM SAM or ITOM
Experience working with procurement asset management or IT operations teams

Responsibilities

Stand up a new ServiceNow instance
Configure core system settings including users, roles, groups, access controls, and system properties
Establish environment strategy across development, test, and production
Configure LDAP integration for user provisioning
Implement SSO authentication using SAML or OAuth
Install and maintain MID Servers
Configure standard out of the box workflows and module settings
Configure and administer Hardware Asset Management lifecycle settings
Configure Software Asset Management normalization and compliance features
Deploy and administer ITOM Discovery and CMDB population
Maintain CMDB data integrity and governance controls
Ensure alignment with ServiceNow leading practices
Develop and execute structured testing plans for platform changes
Configure and maintain Automated Test Framework test suites
Support regression testing prior to releases and upgrades
Partner with stakeholders to coordinate user acceptance testing
Validate integrations including LDAP SSO and Discovery
Document testing results and ensure audit readiness
Maintain instance health, performance, and security
Manage role based access controls
Support upgrades and patching activities
Create documentation, standards, and runbooks
Establish governance and change management processes
Partner with IT, Security, Procurement, and Operations stakeholders
Establish update set and release management processes
Other duties as assigned