Plant Support Representative

Air Products-posted 2 days ago
Full-time • Entry Level
Allentown, PA
5,001-10,000 employees
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At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world. Reimagine What’s Possible Air Products and Chemicals, Inc., a Fortune 500 manufacturer of industrial gases, has an immediate opening for a Plant Support Representative at our Corporate Headquarters in Allentown, Pennsylvania. The Equipment Sales and Plant Services (ESPS) business offers equipment and services to Air Products joint ventures and third-party customers globally. The position will be responsible for the development of proposals and management of orders for the Plant Support business. The incumbent will work with a host of internal teams including Marketing, Business Development, Accounting, Legal, Project Development, Engineering and Operations.

  • Prepare customer proposals including commercial and technical aspects for field services and parts orders.
  • Drive Customer Lifecycle Focus by following up with customer orders, developing customer relationships and growing business opportunities.
  • For parts orders, manage the order from receipt of customer order through invoicing and profitability reporting.
  • Create and manage project schedules and budgets for service orders and projects.
  • Service order and project support may also include ordering parts, identifying and scheduling internal/external resources, managing labor hours charged to SAP and customer invoicing.
  • Responsible for reporting lessons learned and final profitability when closing out orders.
  • Other duties as assigned, including spare parts projects, large plant projects, and business improvement projects/initiatives.
  • Travel as required. 10%-15% of the year.
  • Evaluate inbound customer RFP’s and Purchase Orders for Spare Parts
  • Open, manage, and close transactions in SAP for parts, services, and new equipment.
  • Maintain relationships with suppliers, request quotations, issue purchase orders, track parts orders and receipts, and resolve any vendor invoicing issues.
  • Work with Air Products warehouse/Materials Management team to monitor inventory levels, consolidate customer orders, and prepare shipping documentation.
  • Create, manage and close CRM opportunities and maintain accurate record keeping for all opportunities.
  • Gather, organize and evaluate drawings and technical documentation.
  • Minimum BS. Engineering preferred. Finance, Economics, English considered
  • 0-2 years sales and execution experience
  • Strong communication and interpersonal skills
  • Organizational skills
  • Time management/ability to prioritize
  • Proactive
  • Adequate technical aptitude to understand process and customer technology
  • Affordable Medical, Dental and Vision Insurance (day 1 of employment)
  • 401k with 100% vested company core and match
  • Paid Vacation, holidays + sick time
  • Paid Parental leave
  • Backup Child and Adult Care benefit
  • Adoption assistance
  • Flexible spending accounts (medical, dependent daycare)
  • Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D
  • Legal Plan & Identity theft coverage
  • EAP (Employee Assistance Program)
  • Many more supplemental benefits available
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