Plant Stewardship Service Architect

Yokogawa•Sugar Land, TX

5d•Hybrid

About The Position

Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Requirements

Digital Fluency: Strong understanding of the Evolving Services landscape—Industrial IoT, Cloud architectures, Cybersecurity standards (IEC 62443), and Data Analytics.
Consultative Mindset, Collaboration and Communication fluency.
Strong communication and stakeholder management skills.
Ability to translate business needs into technical solutions.
Analytical and strategic thinking for long-term service roadmaps.
Leadership in cross-functional collaboration.
Build trust and credibility with customers by demonstrating technical and industry expertise.
Ability to work 10-20% at the corporate office in Sugar Land, TX
30% - 40% travel to customer sites for deep-dive assessments.
Bachelor’s degree in engineering (Electrical, Chemical, Automation) or 10 years equivalent industry experience in lieu of a degree.
10 years’ experience in Process Automation, Control Systems, or Industrial Operational Technology (OT).
10 years’ experience merging traditional reliability engineering with modern digital solutions (IIoT, Analytics)
7 years’ experience in a role involving service solution design, technical account management, or reliability engineering.
7 years’ experience developing long-term technical plans, roadmaps, or multi-year service contracts.

Nice To Haves

Master’s in business administration
Familiarity with Yokogawa portfolio

Responsibilities

Strategic Lifecycle Planning (The "Stewardship" Core)
Develop 3–5 Year Roadmaps: Conduct comprehensive assessments of the customer’s installed base (hardware, software, network) and operational risks. Create multi-year roadmaps that balance obsolescence management with modernization opportunities.
Transition to Shared Success Service Modeling: Actively migrate customers from legacy "break-fix" models to Managed Service Agreements (MSAs). Embed digital capabilities—such as remote monitoring, predictive analytics, and cybersecurity—into the core service architecture.
Outcome-Based Solutions: Design service packages that focus on customer outcomes (e.g., "Guaranteed Uptime," "Regulatory Compliance," "Carbon Footprint Reduction") rather than just hours and materials.
Cross-Functional Orchestration
Sales Partnership: Serve as the Lifecycle SME (Subject Matter Expert) during contract renewals and quarterly business reviews (QBRs). Provide the technical and strategic justification needed to secure executive budget approval from the client.
Field/Operational Alignment: Collaborate with Resident Engineers and Regional Service Managers to ensure that the strategic roadmap is grounded in site reality. Collaborate with Regional Service Managers to ensure proposed road maps are operationally feasible. Provide the 'technical blueprint' that Service Operations uses to schedule and execute work.
Feedback Loop: Act as the voice of the customer back to the product and service innovation teams, identifying gaps in our Service 2.0 portfolio based on real-world site needs.
Commercial Growth & Value Engineering
Expand Share of Wallet: Identify "white space" opportunities at customer sites where competitors or third-party vendors are currently operating and propose consolidated service solutions.
Value Engineering: Lead the technical justification for complex renewals. Build TCO models that quantify the risk of inaction vs. the value of stewardship, giving Sales the data they need to defend pricing.
Success Metrics (KPIs) Development and Adoption of 3-5 Year Lifecycle Plans; Growth of recurring revenue (ARR) and digital service adoption within assigned accounts; Contract Renewal Rate and Customer Sentiment.