Stewardship Officer

St Vincent De Paul•Phoenix, AZ

About The Position

The Stewardship Officer is primarily responsible for implementing and recording donor stewardship efforts to build a deeper relationship with donors with the goal of increasing donor retention and the possibility of elevating donors to the major giving level.

Requirements

Highly detailed and organized.
A strong desire to engage with internal and external stakeholders. Ability to find ways to serve stakeholders and "get to yes."
Proficient and/or able to learn database administration (Salesforce), MS Office tools, and standard office equipment (copiers, printers, etc.).
Strong written and verbal communication skills.
Adaptability and perseverance.
Flexible schedule and ability to manage/organize events that may be at nights or on weekends (in uncommon instances).
Associates degree or equivalent experience
In lieu of an Associates degree, 1.5+ years of directly related experience in the field or function may be considered.
Relevance matters: Experience must align with the knowledge, skills, and competencies typically gained through a degree.
Progressive responsibility: Experience that shows increasing levels of responsibility and complexity is often favored.
Ability to work in an office setting (sitting and/or standing), reach, and lift up to 20 pounds are required for this position.
Reliable transportation to fulfill local travel requirements.

Responsibilities

Call donors to thank them for their gift and engage in conversation to build a strong relationship between the donor and SVdP
Communicate regularly via phone, email, visits, tours, etc. with existing Mid/Major donors to develop relationships and build a stewardship portfolio for donor management and potential major gift opportunities
Implement efforts to reinstate lapsed donors
Perform any other duties assigned by Manager, Legacy & Gift Planning
Oversee our Cornerstone Circle (monthly giving program estimated 2K donors)
In-office tasks (80% of time) include Writing birthday cards, Valentine/Thanksgiving/Christmas cards, new monthly giving letter/call, thank you cards, supporting other monthly need and supporting in office staff with inbound calls.
Keeping an accurate monthly donor report as people join/leave Cornerstone.
Out of-office tasks (20% of time) giving campus tours, meeting donors for "virtual tours" and other such as Check-in Meetings, serving alongside them in our programs, (etc).
Partnership with marketing to create new ways for people to join our Cornerstone circle. Have worked closely with her to ensure a smooth "donor's journey" for monthlies in our new platform.
Answering inbox, design holiday/birthday cards, help Office Manager with larger scale development tasks, attending team meetings, etc