Plant Coordinator

Regal Rexnord•Auburn, AL

5d•Onsite

About The Position

The Plant Coordinator role is responsible for working with Customer Service, Plant Supply Chain and Plant Operations to support demand management, order management and planning activities for designated products / plant facilities. The ideal candidate thrives in a fast-paced environment, is a natural leader with a "can do" attitude and a strong drive to challenge the status quo.

Requirements

High School diploma required. College degree or equivalent work experience preferred
Five years of professional Customer Care experience required
Advanced Excel Skills required; vlookup, pivot tables & reporting tools
CRM platforms such as Salesforce or Microsoft Dynamics Experienced required

Nice To Haves

Minimum of 2-year experience within the Regal Rexnord Customer Care Team or Comparable business experience
Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
Experience with Oracle &/or SAP (or other ERP systems) required
Experience navigating and utilizing corporate websites & eCommerce platforms required
Demonstrated mechanical or technical aptitude & ability to read drawings desired & troubleshooting technical issues.
Demonstrates a high level of product knowledge to address more complex customer inquiries. Understands component make up of products and more depth knowledge of features and product functionality. Can process product substitution/interchange independently and demonstrates a high level of proficiency in catalog and eCommerce tools navigation
Team oriented with the ability to influence & organize others
Consistently demonstrated patience and approachability with other team members
Demonstrates ability to work & motivate in a highly dynamic team and fast-paced environment with continuous challenges
Consistently demonstrates situational adaptability and resourcefulness leadership
Leads by example in demonstrating Regal Rexnord core values.
Superior and Consistent communication/interpersonal & organizational skills
Superior and Consistent ability to manage daily workload

Responsibilities

Manage delivery information activity for designated plants / products
Support to planners on original delivery requests from Customer Service
Product delivery information escalation for Customer Service personnel
Analysis of delivery request data order files
Assist with PK / RK analysis and improvements
Evaluate causes for detractors to delivery performance metrics
Identify continuous opportunities for improvement; participate in improvement initiatives
Work with Commercial Team & Supply Chain to support demand management process for plants/products assigned
Track demand for top customers (open orders, blanket orders, open quotes)
Analyze sales history for top customers (monitor future demand)
Track all open order activity / open quotations for key customers
Coordinate order management activity as needed across all business functions (Customer Service, Supply Chain, Distribution, Finance, Sales, and Marketing)
Order management contact working with all functions on: Demand filter Hold orders Blanket order management All other order management requirement
Support monthly order pull in process to help business achieve sales commitments
Provide Customer Service management feedback on CSR order entry / processing errors to address through training and development
Manage open order report for products assigned; past due sales orders, order fulfillment opportunities and Identify and fix issues
Customer Service SME (subject matter expert) participating in plant improvement initiatives and continuous improvement, including 80/20
Onsite office presence required
Further tasks outlined on RACI &/or assigned by leadership