Planon Administrator

Cushman & Wakefield • New York, NY

11d

About The Position

We are seeking an experienced Planon System Administrator to manage, configure, and support our client’s Planon Integrated Workplace Management System (IWMS). This role is responsible for ensuring the stability, performance, and continuous improvement of the Planon platform in support of Project & Space Management operations.

Requirements

• Bachelor’s degree in Information Systems, Facilities Management, or related field (or equivalent experience)
• 2–5+ years of experience administering or supporting Planon IWMS or other competing corporate real estate solutions.
• Strong understanding of facilities management and/or real estate business processes
• Experience with system configuration, workflows, and reporting
• Ability to troubleshoot complex system and data issues
• Strong communication and stakeholder management skills

Nice To Haves

• Planon certification(s)
• Experience with SQL, APIs, or integration platforms
• Experience supporting large, multi-site organizations
• Familiarity with ITIL or service management processes

Responsibilities

• System Administration & Configuration
• Administer and maintain the Planon IWMS platform, including modules for Project Management & Space & Workplace Management
• Configure workflows, business rules, forms, dashboards, and reports to meet business requirements
• Manage user roles, permissions, and security settings
• Perform any configuration changes in coordination with client and vendors
• Support & Operations
• Serve as the primary point of contact for Planon-related issues and requests for client and it’s real estate service providers.
• Provide tier 2/3 support and troubleshoot system errors, integrations, and performance issues
• Monitor system health, data integrity, and scheduled jobs
• Coordinate with Planon support and implementation partners as needed
• Data & Integrations
• Manage master data (locations, space, projects)
• Support integrations between Planon and other enterprise systems (ERP, HR, Procurement, Business Intelligence, FM, etc.)
• Perform data imports, exports, and validations
• Continuous Improvement
• Gather requirements from Project Management and Workplace teams
• Translate business needs into system enhancements and configurations
• Document system configurations, processes, and standard operating procedures
• Testing & Implementation Support
• Develop and execute test scenarios, test scripts, and UAT plans for Planon enhancements and releases
• Coordinate and support User Acceptance Testing with business stakeholders
• Validate configurations and data against documented requirements
• Support post-implementation stabilization
• Training & Governance
• Train end users, super users, and administrators
• Promote best practices for system usage and partner with client on data governance strategies
• Support audit, compliance, and reporting requirements
• Assist with training materials and end-user documentation
• Facilitate workshops, demos, and requirement review sessions
• Support change management efforts, including user communications and adoption strategies

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level