Planetree Person-Centered Care Consultant - Argentina

Griffin Health Services•Derby, CT

About The Position

Planetree, a global non-profit organization working to humanize the healthcare experience, is growing and requires a Person-Centered Care (PCC) Consultant, Americas Argentina to join our highly engaged consulting team, charged with turning “concept into reality” by partnering with healthcare organizations around the world to implement evidenced-based, PCC practices. Our PCC Consultants work alongside client teams, “rolling up their sleeves” to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments. Our consultants wear many " hats ": trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations worldwide to advance a compassionate, person-centered vision for healthcare. PCC Consultants apply their deep understanding of the global healthcare landscape – including industry trends and key challenges and priorities – to meet client needs. They own the day-to-day client relationship and partner to implement person-centered care practices. They work cross-functionally with internal team members to identify new opportunities to address client challenges, ensure solutions are implemented on time, and align with the client’s PCC strategy. Consultants will proactively leverage best practices, proactive coaching, and relationship management to support client success. The ideal candidate will have prior experience implementing Planetree’s evidence-based framework for person-centered care and/or deep experience implementing PCC practices within a complex healthcare environment.

Requirements

Direct, hands-on experience implementing PCC or related practices or improvement programs within a complex healthcare organization
Demonstrated interest in driving positive change in healthcare
Comfortable engaging in professional communication (written, oral, non-verbal) with individuals from a variety of backgrounds and cultures
Able to manage multiple projects with competing priorities and timelines and deliver high-caliber work on time and budget
Flexible and able to adapt to various situations and conditions

Responsibilities

Coach and support staff at client healthcare organizations to implement Planetree’s PCC Framework according to the Planetree Method. This includes but is not limited to presentations, workshop facilitation, conducting assessments, and providing both oral and written reports and recommendations
Provide daily oversight and management of assigned client relationships and projects, supporting effective implementation of Planetree contracted programs and services
Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align with improvement/transformation activities
Cultivate relationships with assigned clients and engage with them as active partners, embodying Planetree’s “roll up your sleeves” approach to partnership and service
Serve as a trusted advisor and confidante to senior leaders at client organizations, enabling and promoting positive organizational change
Understand, implement, and teach process improvement methodologies
Actively and curiously engage in continuous learning related to the evolution of person-centered care
Demonstrate an ability to consolidate large datasets into distilled themes and recommendations, including an understanding of relationships between qualitative and quantitative data
Independently manage travel to both domestic and international locations
Complete required training and maintain competency in all Planetree products and services
Seek feedback and review evaluation data to support continuous improvement in service delivery
Deliver services and content with high fidelity according to internal guidelines
Continuously evolve and improve Planetree tools and resources to advance PCC and organizational mission
Contribute to the development of curricula, plans of engagement, and assessment tools to support the needs of healthcare organizations
Collaborate with sales team s as required for complex proposals, client requirements, and requests for proposals
Prepare presentations and speak at conferences to represent Planetree and its services as required
Contribute to Planetree thought leadership through webinars, case studies, outreach, etc.
Live and uphold the in all interactions with colleagues, partners, and clients
Be a reliable, kind colleague and partner in delivering high-quality programs and services to advance Planetree’s mission
Demonstrate and convey compassion and empathy, partnership and collaboration and humility and openness
Be willing to give and receive constructive, just-in-time feedback
Contribute to Planetree ’s organizational learning and development by bringing field experiences and insights back to the team to drive innovation
Complete mandatory training as
Manage and update all client information in Salesforce
Track billable hours for client work to maintain accurate invoicing
Ensure minimum billing targets are achieved based on client delivery obligations
Manage budgets and contract spend-down for client engagements and conduct follow-up on accounts receivable as required with the Finance team