Plan Sponsor Support, Manager Remote

CVS Health•Edgewater, FL

10d•Remote

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Oversees the day-to-day management and leadership of the plan document drafting team approximately 13 employees. Develops and coaches the team to effectively manage client expectations and business needs related to plan drafting and issue resolution. Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high-quality client experience within the department while maintaining regulatory compliance.

Requirements

Minimum 5 years’ experience in plan setup, benefits administration, account management, operations, and/or enrollment
Health insurance or TPA experience
Proven leadership experience leading a team
Strong cross collaboration and communication skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Adept at problem solving and decision-making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills

Responsibilities

Directs support operations for plan sponsors, ensuring timely and effective resolution of inquiries, issues, and requests.
Develops processes and procedures to streamline plan sponsor support activities, optimizing efficiency and quality of service delivery.
Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.
Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in plan sponsor support, implementing initiatives to enhance customer experience and satisfaction.
Serves as a primary point of contact for plan sponsors, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.
Collaborates with cross-functional teams, such as sales, account management, and product development, to gather and share customer insights, driving improvements in products, services, and processes.
Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all plan sponsor support activities, maintaining adherence to relevant guidelines and protocols.
Administers regular performance evaluations and audits to assess the effectiveness and efficiency of plan sponsor support operations, making data-driven recommendations for enhancements and process optimization.
Stays informed about industry trends, market developments, and best practices in plan sponsor support, continuously expanding knowledge and leveraging insights to deliver exceptional support services.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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