PLADS Nat'l Account Executive I

Aflac, Incorporated•Farmington, CT

2d•Hybrid

About The Position

We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Work Designation. Depending on your location within the continental US, this role may be hybrid or remote. If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Strong organizational and multitasking abilities.
Excellent written and verbal communication.
High attention to detail and accuracy in data entry and reporting.
Ability to prioritize task and manage time effectively.
Strong problem-solving skills and a customer first mind-set.
Basic understanding of billing and invoicing processes.
Ability to work well in a team environment and handle confidential information.
Bachelor's Degree Business Administration, Management or related field
4 or more years’ experience in relationship management that directly aligns with the specific responsibilities for this position
Or an equivalent combination of education and experience

Nice To Haves

Proficiency in CRM and account management tools (preferred).
State Insurance license

Responsibilities

Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention.
Builds, enhances, and maintains effective relationships with clients to ensure client satisfaction.
Conducts stewardship, site visits and regularly scheduled meetings with clients.
Cultivates, directs, and maintains client relationships.
Develops and maintains plans to support retention sales and product growth within existing clients.
Develops, maintains, and executes more complex client relationship plans to ensure the clients' overall service needs are satisfied and achieve the business and profitability/retention objectives of the organization.
Identifies and resolves complex client issues in a timely and collaborative manner.
Identifies clients with retention risk, develops and executive plans to retain clients, and notifies management.
Provides feedback to internal partners on clients.
Serves as a resource to internal stakeholders and consults on more complex relationship management/sales solutions to optimize satisfaction/retention and achieve business results.
Partners with internal business units to ensure overall organization growth and success.
Performs other related duties as required

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave