PLADS Leave Case Manager

Aflac, Incorporated•Columbus, GA

2d•$40,000 - $61,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations What does it take to be successful in this role? • Current knowledge absence management industry • Ability to independently work in a remote environment while effectively engaging with the team. • Excellent customer service skills and ability to manage difficult and stressful situations • Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships • Ability to manage business expectations and resolve concerns, by communicating status and issues • Ability to effectively prioritize and escalate customer issues • Ability to interpret and analyze multiple facts • Knowledge of state and federal FMLA and ADA regulations • Knowledge of medical disability management preferred. • Strong financial acumen • Strong organizational skills • Excellent interpersonal skills • Ability to work in a team environment • Ability to meet or exceed performance competencies.

Requirements

Current knowledge absence management industry
Ability to independently work in a remote environment while effectively engaging with the team.
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Knowledge of state and federal FMLA and ADA regulations
Strong financial acumen
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed performance competencies.
High School Diploma or Equivalent
1 - 2 years of related experience
Or an equivalent combination of education and experience

Nice To Haves

Knowledge of medical disability management preferred.
Associate’s degree.
Demonstrated proficiency in product specific areas of absence management and federal and state regulations governing these products and services.

Responsibilities

Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate.
Assists associates with leave of absence requests and guides them through the process.
Processes all leave of absence paperwork according to established procedures and laws.
Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness.
Makes recommendations to approve or deny requests for FMLA based on federal regulations.
Coordinates correspondence, forms, and other documents via the claim system.
Generates reports as required; maintains files, inputs and analyzes data.
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.
Keeps complete records of all LOA requests and maintains tracking and analysis of data.
Participates in developing goals, objectives, and systems.
Maintains compliance with standards and federal/state regulations.
Serves as an internal reference to the team for certification requirements and processing.
Contacts providers for clarification.
Supports management with special projects as necessary.

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being