Placement Specialist - Saginaw

Girl Scouts Heart of Michigan•Saginaw, MI

13d

About The Position

The Placement Specialist is responsible for initiating and pursuing communication strategies to convert prospective members (Leads) generated by the Membership Specialists into registered members. The Placement Specialist is responsible for securing increased girl and volunteer participation as well as maintaining the relationships essential to the successful delivery of the Girl Scout Leadership Experience. Essential functions Achieve Girl Scouts Heart of Michigan’s goals for girl and adult membership through developing and implementing membership strategies. The successful Placement Specialist will: Utilize Salesforce CRM software to support onboarding and placement of new volunteers and troops. Communicate with current and prospective customers through telephone, written, and in-person methods. Finalize membership and troop leads resulting from community activity by following up with prospective members in a timely fashion. Work with cross-functional teams to ensure effective customer service is provided. Assist in recruitment activities as needed throughout the year – as assigned. Implement membership growth strategies outlined in the council’s strategic plan through phone and written or electronic follow-up contact with prospective members. Identify specific targets, prepare action plans, and project the number of contacts required to meet membership goal. Prepare a variety of status reports. Leverage customer relationship management systems to track and convert leads into memberships. Support external recruitment efforts by finalizing membership enrollment leads. Support retention efforts through high-quality customer service practices. Ensure Girl Scouts welcomes all girls and adults by embodying the Girl Scout way of belonging, inclusiveness, diversity, and equity. Work with interdepartmental teams to develop and execute innovative techniques and ensure effective delivery of recruitment strategies to achieve council goals. Work closely with the Membership Teams to identify and achieve troop placement and membership retention goals. Function as a positive and cooperative member of the Membership team and Heart of Michigan staff, sharing resources and expertise. Develops understanding and competency in girl development around one grade level (K-1; 2-3; 4-5; 6-7; 8-9; 10-12) curriculum and age-appropriate activities for that specific level. Serves as council expert, assist in hosting/developing staff and leader training, partners with grade level talented volunteers to promote and spread best practices, and give specific assistance directly to leaders, program, adult education, and others as required. Working as a team, take responsibility for Starter Troop, Community Engagement & Impact, and Juliette activities in order to grow membership within the Service Unit. Support the council Product Programs, Family Partnership campaign, and other assigned fund development efforts. Able to lift and/or manipulate up to 25 pounds. Other duties as assigned.

Requirements

Bachelor's degree in relevant marketing/sales/volunteer management or related field or other combinations of education and experience that demonstrate the ability to perform the duties of the position may be considered.
Prior experience and success with inside sales, marketing, or community relations.
Self-management and confidence: an initiative-taker who can work independently with minimal oversight; continually reassessing own skills and identifying areas for improvement; adaptable, organized, and attentive to detail.
Active listening: skillfully uses active listening techniques to create dialogue and build relationships with potential new members, volunteers, staff, and communities.
Sales ambition and drive: understands the sales process and lead management, sets and energetically achieves ambitious goals.
Oral and written communication abilities: communicates clearly and concisely, tailors presentations appropriately for diverse audiences; excellent public speaking and presentation skills; fluent in various communication modes (telephone, email, etc.) with emphasis on in-person communication (one-to-one, small group, and large groups).
Interpersonal relations: establishes rapport at all organizational levels; respectful, considerate, and responsive to the feelings and capabilities of others.
Customer responsiveness – responsive to and respectful of diverse viewpoints. Identifies, prioritizes, and balances customer issues; takes time to answer questions and explain policies; timely follow-up on customer commitments.
Excellent computer skills in Microsoft Office including Word, Excel, Outlook; customer relationship management systems, and social networking.
Must be able to work irregular hours, including nights and weekends; possess a valid Driver’s License and have regular access to a reliable vehicle; must be able to work both in an office setting and independently off-site; must be capable of lifting 25 pounds.
Be or become a registered member of the Girls Scouts of the United States of America; have a working knowledge of Girl Scout philosophy and programming and be committed to the Girl Scout mission.
Must have own transportation, valid driver’s license with a good record.
The ability to travel council wide.

Nice To Haves

Experience with membership recruitment and retention highly desired.
Knowledge of Girl Scout program highly desired.
Prior non-profit experience preferred.

Responsibilities

Achieve Girl Scouts Heart of Michigan’s goals for girl and adult membership through developing and implementing membership strategies.
Utilize Salesforce CRM software to support onboarding and placement of new volunteers and troops.
Communicate with current and prospective customers through telephone, written, and in-person methods.
Finalize membership and troop leads resulting from community activity by following up with prospective members in a timely fashion.
Work with cross-functional teams to ensure effective customer service is provided.
Assist in recruitment activities as needed throughout the year – as assigned.
Implement membership growth strategies outlined in the council’s strategic plan through phone and written or electronic follow-up contact with prospective members.
Identify specific targets, prepare action plans, and project the number of contacts required to meet membership goal.
Prepare a variety of status reports.
Leverage customer relationship management systems to track and convert leads into memberships.
Support external recruitment efforts by finalizing membership enrollment leads.
Support retention efforts through high-quality customer service practices.
Ensure Girl Scouts welcomes all girls and adults by embodying the Girl Scout way of belonging, inclusiveness, diversity, and equity.
Work with interdepartmental teams to develop and execute innovative techniques and ensure effective delivery of recruitment strategies to achieve council goals.
Work closely with the Membership Teams to identify and achieve troop placement and membership retention goals.
Function as a positive and cooperative member of the Membership team and Heart of Michigan staff, sharing resources and expertise.
Develops understanding and competency in girl development around one grade level (K-1; 2-3; 4-5; 6-7; 8-9; 10-12) curriculum and age-appropriate activities for that specific level.
Serves as council expert, assist in hosting/developing staff and leader training, partners with grade level talented volunteers to promote and spread best practices, and give specific assistance directly to leaders, program, adult education, and others as required.
Working as a team, take responsibility for Starter Troop, Community Engagement & Impact, and Juliette activities in order to grow membership within the Service Unit.
Support the council Product Programs, Family Partnership campaign, and other assigned fund development efforts.
Able to lift and/or manipulate up to 25 pounds.
Other duties as assigned.