Placement Coordinator, Part-Time Position

Stride, Inc.

3d • Remote

About The Position

SUMMARY: The Placement Coordinator (PC) is responsible for contacting K – 12th students and their families to initiate and complete course placement for the school year. The PC will be required to request any documents needed to complete this process and follow up as needed. PCs will conduct placement conferences with students and legal guardians to ensure accuracy and timeliness in the placement of students’ courses. Duties include Special Education and English Language Learner conferences in addition to course placement and other duties as assigned. This role is ideal for individuals who are dedicated to supporting students and their families and who take pride in delivering compassionate guidance, clear communication, and exceptional service during key transition periods.

Requirements

• Bachelor’s degree in education or related field of study AND
• Minimum of 2 years’ experience in an educational or customer service environment OR
• Equivalent combination of education and experience
• Available to work an average of 20-30 hours per week (need will vary based on volume of work available)
• Available to work weekends and evenings as needed
• Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.
• Work independently with minimal guidance
• Office 365 and web proficiency
• Ability to clear required background check

Nice To Haves

• Education certification
• Previous experience in customer service with proven record of achievement
• PowerSchool and/or Salesforce Experience

Responsibilities

• Assist families with understanding the documents needed to complete placement and provide guidance on how to obtain these documents
• Efficiently navigate and switch between multiple systems while assisting families
• Become familiar with specific state and school requirements for all schools assigned and organize and assimilate updates as they occur
• Complete a transcript and/or report card review and select appropriate courses in accordance with state and school graduation requirements as needed
• Communicate with families effectively via phone and email to gather academic and special education information
• Document phone conversations and email communications with students and families appropriately, within Stride tools and databases
• Prioritize caseloads and balance multiple responsibilities at once while completing tasks within a given time frame
• Implement proper school procedures and follow school specific processes
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees