Pit Manager

Churchill Downs•Waterloo, NY

13d

About The Position

The Table Games Pit Manager is responsible for managing Table Games staff in assigned pit(s), placing special emphasis on guest service, positive employee morale, ensuring compliance with internal controls, company policies and game regulations and procedures while safeguarding company assets.ESSENTIAL DUTIES AND RESPONSIBILITIES The following statements are intended as general illustrations of the work in this class and are not all inclusive. Coaches, Mentors, Advocates for the Team Member as well as the Company and is a Hospitality Champion Supports Team Members in providing excitement as well as deliver world class service through Old-world hospitality and charm Required to know and deliver the company core values Responsible for controlling labor costs through proper forecasting and scheduling of staff Adjusts daily work force based upon business needs Auditions potential employees and makes recommendations to the Casino Shift Manager Monitors table games activity and customer play to protect the integrity of the games and safeguard the casinos assets Ensures that table games are adequately staffed to meet customer needs Directs the opening and closing of individual games based on business levels Maintains a thorough knowledge of games, house rules, and procedures covering each game within assigned pit(s) Explains game rules to employees and customers, as necessary Enforces the casino rules of play for assigned table games Authorizes and supervises the table games fills, credits, and comps Ensures proper completion of currency transaction reporting paperwork as require by federal regulation Required to rate customer table game activity and identifies high roller action Reviews table games closing, and shift change procedures to ensure accurate and complete documentation Ensures there is proper communication with staff and between shifts and other departments Ensures that the gaming activity is conducted in accordance with Gaming regulations Required to demonstrate and provide outstanding customer and employee relations Maintains a safe work and customer environment while overseeing the investigation and resolution of all customer complaints and issues on their respective shift REQUIRED SKILLS AND ABILITIES In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations: Attend required training sessions offered by the casino Obtain required license(s) Perform the duties described in compliance with local laws and regulations Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department Knowledge of the property's programs to address problem gambling Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

Requirements

Must have a High School diploma or GED certificate; bachelor's degree is preferred
Must have at least three years of supervisory or above experience in table games management including a solid understanding of all table games
Must demonstrate a strong knowledge of table games that the facility provides and the ability to demonstrate correct game result decisions
Must have excellent computing, communication, organizational and delegation skills
Ability to apply logic and think analytically
Possess basic math skills
Ability to be persuasive
Communicate effectively with all levels of Team Members, guests, and outside contacts
Required to work effectively in a fast-paced environment
Required to move around all work areas effectively and efficiently
Required to work long hours, including nights, weekends, and holidays
Required to work for extended time seated as well as on your feet

Responsibilities

Coaches, Mentors, Advocates for the Team Member as well as the Company and is a Hospitality Champion
Supports Team Members in providing excitement as well as deliver world class service through Old-world hospitality and charm
Required to know and deliver the company core values
Responsible for controlling labor costs through proper forecasting and scheduling of staff
Adjusts daily work force based upon business needs
Auditions potential employees and makes recommendations to the Casino Shift Manager
Monitors table games activity and customer play to protect the integrity of the games and safeguard the casinos assets
Ensures that table games are adequately staffed to meet customer needs
Directs the opening and closing of individual games based on business levels
Maintains a thorough knowledge of games, house rules, and procedures covering each game within assigned pit(s)
Explains game rules to employees and customers, as necessary
Enforces the casino rules of play for assigned table games
Authorizes and supervises the table games fills, credits, and comps
Ensures proper completion of currency transaction reporting paperwork as require by federal regulation
Required to rate customer table game activity and identifies high roller action
Reviews table games closing, and shift change procedures to ensure accurate and complete documentation
Ensures there is proper communication with staff and between shifts and other departments
Ensures that the gaming activity is conducted in accordance with Gaming regulations
Required to demonstrate and provide outstanding customer and employee relations
Maintains a safe work and customer environment while overseeing the investigation and resolution of all customer complaints and issues on their respective shift
Attend required training sessions offered by the casino
Obtain required license(s)
Perform the duties described in compliance with local laws and regulations
Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
Knowledge of the property's programs to address problem gambling
Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of