Pit Manager, Table Games

Caesars Entertainment•Kansas City, KS

3d•$60,000•Onsite

About The Position

A Table Games Casino Pit Manager oversees the daily operations of a designated gaming area (“pit”) on the casino floor. They supervise dealers, monitor table games to ensure compliance with gaming regulations, handle customer issues, manage game integrity and security, and ensure strong service and efficiency. They also oversee table limits, track player activity, resolve disputes, and support staffing, training, and performance within their pit.

Requirements

Some college education in Business, Accounting, Marketing or related field.
Must be eligible for a Missouri Gaming license and pass a background check.
Must be able to read, write and speak English and communicate with tact and diplomacy.
Must be able to oversee numerous monetary transactions with a high degree of accuracy.
Must enjoy working with the public, which at times can get very demanding.
Must be able to work in a fast paced environment and handle several tasks at one time.
Must have manual dexterity to operate office machines including PC, fax, copier and printer and have basic knowledge of Microsoft office applications such as Outlook and Excel.
Must be able to lift up to 10 pounds and carry up to 5 pounds.
Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
Must be able to continuously stand and maneuver in a confined space.
Must be able to respond to visual and oral signals.
Excellent vision including peripheral is essential
Must be able to continually stand for the entire shift with periodic breaks during hours worked.
Must be able to perform the physical requirements pertaining to dealing the various table games, ie: pitch cards, handle money efficently, handle checks/chips professionally.
Must be able to tolerate area's containing secondary smoke, high noise levels, bright lights and dust.

Nice To Haves

Previous supervisory experience preferred in a casino environment and professional work as a casino dealer.

Responsibilities

Demonstrates regular and predictable attendance; arrives on time in full, clean professional appearance with required name tag, ID, and licenses, ready to work with a heads ‑ up, ready ‑ to ‑ serve mentality. This includes keeping personal phone use to non-guest-facing areas.
Greets all guests and fellow team members warmly and professionally, in line with our Family Style Service culture.
Knowledge of dealing casino major games as assigned in order to provide a courteous and entertaining experience for Harrah’s guests and generate revenue for the department.
Assist in the operation of all table games/Poker room.
Knowledge of approved Missouri Gaming Commission Regulations and the Submission of Internal Controls.
Knowledge of company policies and the ability to handle employee concerns and needs as they arise.
Trains and supervises Table Games Supervisors/Poker Supervisor.
Oversees all table fills, credits and paperwork for accuracy and will sign as deemed necessary.
Reports pertinent information per shift for the Table Games Shift Manager to review.
Train and supervise Table Games Supervisor/Poker Supervisor on the Casino Management System.
Maintains appropriate staffing levels according to the volume of patrons.
Directs the scheduling of personnel to maintain an efficient, unbiased scheduling process.
Maintains high quality technical proficiency of all games employees through guidance and effective training programs.
Observes and analyzes the integrity of play and activity of guests and employees.
Ensures total guest satisfaction and efficient operation.
Communicates effectively all pertinent gaming information to fellow employees.