PIP Unit Supervisor

First Chicago Insurance Company (FCIC)•Bedford Park, IL

54d

About The Position

The PIP Unit Supervisor will be responsible for supervising overall productivity and personnel of the PIP Unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit.

Requirements

Bachelor's degree or equivalent work experience
Minimum of five years of experience in claim adjusting, preferably with a focus on commercial PIP claims in NJ and PA.
Previous experience with AICRA in New Jersey and MVFRL in PA.
Strong knowledge of insurance principles, coverage types, and regulations governing PIP
Excellent analytical skills with the ability to assess complex situations and make informed decisions
Effective negotiation skills and the ability to resolve conflicts and disputes
Exceptional communication skills, both verbal and written, and the ability to convey information clearly and concisely
Detail-Oriented with strong organizational and time management skills
Proficiency in relevant software applications for claims management and documentation
Excellent verbal and written communication, interpersonal, and organizational skills.
Ability to pass written examinations when required by state statutes to become a licensed claim adjuster.

Nice To Haves

Liability or PIP Supervisory experience is preferred.
Previous litigation experience is preferred but not required.

Responsibilities

Lead, motivate, and provide direction to PIP Specialists, Sr. PIP Specialists, and MP/PIP Adjusters.
Conduct file and diary reviews for the purpose of monitoring PIP Specialists, Sr. PIP Specialist, and MP/PIP Adjusters to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained.
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.
Review reports and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained.
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.
Identify Systems issues/problems/suggestions for enhancements.
Work closely with defense counsel to secure opinions regarding coverage, liability, and cost-effective defense strategies.
Manage the administrative functions of the unit which include:
Review, provide direction and assign new losses
Setting performance objectives and monitoring performance results
Conduct performance appraisals
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Subrogation, etc.)
Conduct unit meetings
Review and respond to Department of Insurance complaints
Review and direct claim activity on customer inquiries
Assure all compliance and customer service regulations / initiatives are met
Complete special projects as assigned.