PIP Claims Assistant

Allstate•Uniondale, NY

4d•$18 - $25

About The Position

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Responsibilities

Makes and maintains a connection with the customer by understanding and meeting their needs
May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Participates in or assists in training new or less experienced employees and demonstrating work processes
Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Receives, screens and routes incoming telephone calls and other electronic correspondence
Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently