PIP Adjuster

Root Insurance

1d•Remote

About The Position

As a PIP Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. Salary Range: $60,900 - $70,000 Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Requirements

Successful experience handling personal injury auto insurance claims across multiple states where the applicant was directly responsible for coverage decisions, injury analysis, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisor(s), and medically managing injury claims across multiple states
Ability to obtain additional insurance adjuster licenses within 3 months
Demonstrated high quality claim handling balanced with strong productivity
Strong technical understanding of liability and casualty principles
Aptitude to quickly learn and apply new concepts
Coachable and committed to professional growth
Experience managing first party auto claims through closure
Viewed as a resource within team and functional area
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Ability to approach problems with an open mind

Nice To Haves

Florida PIP demand and/or litigation experience strongly preferred
Bachelor’s degree preferred
PIP demand and/or litigation experience preferred

Responsibilities

Delivers an industry-leading claim experience for all policyholders
Consistently makes prompt and courteous contact with every claim customer
Obtains detailed accident descriptions from drivers, passengers and witnesses with questions around mechanism of injury and document all parties/exposures
Utilize third party vendor to evaluate claims/bills, if in line with claim/jurisdiction issue payment for PIP medical bills
Analysis of billing notes along with reported injuries and facts of loss to appropriately medically manage the file if applicable
Interpret policy language and apply rules as required by jurisdiction, appropriately analyze what is owed for lost wages and household services
Maintains and updates a diary/schedule for each claim in the adjuster’s inventory
Responds to claim correspondence in a timely fashion with very high quality
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Interacts and communicates effectively with customers, peers, vendors and managers
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes/modifications.
Sets and maintains a loss reserve for every claim in the adjuster's pending