Pilates Manager, New York City

Equinox • New York, NY

9h • Onsite

About The Position

The Pilates Manager serves as the department’s business leader, responsible for creating and supporting team culture to drive operational excellence and deliver a superior member experience. This role is goal-oriented, results-driven, eager to interact with members, and focused on developing and managing a team of high-performing talent. The manager will also be involved in various operational, team leadership, and learning & development aspects of the Pilates department, including achieving financial goals, ensuring service quality, collaborating with other departments, managing instructor performance, and participating in hiring and training.

Requirements

• Certified on all Pilates apparatus and have completed a Comprehensive Pilates Teacher training program with a minimum of 400 hours
• Aspire to drive a business and achieve financial goals
• Demonstrates professionalism to all employees and members
• Ability to create team accountability through structured timelines and required documentation
• Ability to manage a high volume of inbound communication and respond in a timely manner
• Strong organizational and time management skills
• Verbal and written communication skills
• Demonstrated outgoing and collaborative social skills with a strong desire to interact with members, clients, and staff

Nice To Haves

• Demonstrated successful leadership ability in an educational, fitness, or management setting
• Previous experience in providing a high caliber of customer service
• Previous sales experience with a specific focus on attracting new clients and retention

Responsibilities

• Strive to achieve monthly and annual department financial goals
• Ensure the quality delivered through complimentary and paid Pilates services results in continued Pilates engagement
• Attend weekly club management meetings and monthly meetings with Pilates Instructors
• Collaborate with Membership Advisors to offer Pilates business
• Organize and participate in club special events
• Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities
• Collaborate with all departments of the club to achieve interdepartmental synergy
• Facilitate team meetings to create a positive team culture and promote continuous growth and development
• Behavior and performance management of Pilates instructors to maintain a high-quality team that upholds the brand standards and expectations of their role
• Build and manage one’s own Pilates business while coaching and supporting the team to do the same
• Active hiring partner and participant in the interview process
• Responsible for providing an excellent candidate experience by efficiently scheduling interviews and making hiring decisions
• Proactively assess and communicate staffing needs to achieve monthly and annual hiring goals
• Lead the operational and sales components of new-hire onboarding
• Training and developing of new and existing Pilates Instructors to build and maintain their businesses
• Share & promote our Pilates continuing education workshops
• Opportunity to participate in the Equinox Pilates Education Program

Benefits

• Competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees