Community Manager - New York City

Capstone on Campus Management LLC•New York, NY

6h•Onsite

About The Position

The primary responsibility of the Community Manager is site management at The Summit at Queens College, in Flushing, NY. This is a full-time, live-on, in-person position with housing provided. Areas of responsibility include, but are not limited to, fiscal oversight; leasing and marketing; programming and student development; facilities management; client relations; enforcement of policies and supervision of employees. The responsibilities of the Community Director require a combination of managerial and interpersonal skills aimed at supporting the housing staff and residents while running a fiscally efficient operation and working collaboratively with campus partners and COCM staff.

Requirements

Bachelor’s degree required.
5 or more years of experience in student housing at a college or university, or equivalent field.
Experience in facilities management or asset management including management of operating and capital budgets.
Supervision of full-time employees.
Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
Proficiency with Microsoft Office and student housing management software.
Ability to operate standard office equipment (e.g., copier, computer, telephone).
Experience supervising full-time staff.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and competing priorities in a dynamic environment.
Ability to live on-site and serve on-call rotation.
Ability to lift and/or move up to 35 pounds.

Nice To Haves

Master's degree in Student Personnel, Higher Education or Business or a related field of study.
Demonstrated understanding and strong commitment to cultural diversity.
Experience in an urban/metropolitan University setting.
Experience with Summer Conference housing preferred.
5 or more years of experience in Housing/Residence Life at a College or University.
Experience working with undergraduate student populations in an on-campus housing environment.
Experience in occupancy management, facilities management or asset management including management of operating and capital budgets.

Responsibilities

Duties include day-to-day oversight of all site operations.
Supervise various levels of full-time and part-time staff members.
Oversees human resource functions such as benefits, worker’s compensation claims, payroll processing, hiring, training and evaluating direct and indirect reporting staff.
Represent the site and provide communication about the residential community to campus partners, owners, and COCM corporate staff.
Distributes weekly status reports about the residential community including a weekly operations report and leasing status report.
Ensure execution of daily facilities maintenance, preventative maintenance, and housekeeping.
Identify vendors and negotiate contracts for services provided.
Manage annual turn of units between contracts including communication with vendors, housing and contract maintenance staff, and walking units for final preparation prior to student move in.
Works directly with maintenance staff to ensure completion of work orders in a timely manner.
Plan and oversee capital projects and renovations.
Coordinate leasing and marketing initiatives, which includes the development and execution of a marketing plan and leasing timeline, in collaboration with the College.
Updates and maintains the site website and all digital and print marketing materials.
Participates in various recruitment events to market the residential community to prospective residents.
Provide fiscal oversight by managing the operating and capital budgets which includes developing annual budget proposals, presenting budgets to the institution for approval.
Ensures all expenditures fall within budget expectations.
Plans for unexpected expenses.
Tracks and approving expenditures accounts payable functions.
Submits monthly budget variance explanations.
Communicates with COCM accountant staff.
Oversees accounts payable and accounts receivable functions for the site.
Guide the development and execution of residential life curriculum and student programing within the residential community.
Serve as housing appeals conduct officer and maintain records.
Participate in afterhours on call emergency response rotation.
The Director of Housing & Residence Life position requires a regular workday with additional responsibilities in the evenings and weekends as needed.
Participates in after hours on call emergency response rotation.
Other duties as assigned.