Picture Day Coordinator - School Support

Jostens • Eagan, MN

3d • $44,000 - $45,000

About The Position

Picture Day Starts With You! Photo Day Coordinators play a vital role in bringing JostensPIX (JPIX) Picture Day events to life. Supporting both our Operations and Sales teams, you’ll help prepare, organize, and execute memorable school experiences from start to finish. We’re looking for proactive team members with exceptional customer service skills, strong attention to detail, and a passion for creating smooth, successful events. Join our fast-growing division and help deliver picture-perfect days for schools and students!

Requirements

• Associate degree in business or service field or combination of education and equivalent experience
• 2-3 years experience in successful customer relations work
• Experience with handling inbound and outbound calls
• Working level proficiency with the Microsoft Office suite
• Creative problem-solving skills with ability to have difficult conversations and de-escalate stressful situations
• Extremely strong attention to detail and organization
• Ability to multi-task, prioritize and work both independently and in a collaborative environment
• Excellent verbal and written communication skills
• Comfort with technology and learning new software applications
• A positive disposition and ability to work in a fast-paced environment managing a variety of operational needs
• Willingness and initiative to take on additional responsibilities
• Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven
• Must have reasonable schedule flexibility to support seasonal overtime of up to 50 hours/week from August - October and variable/early start times from July through November

Nice To Haves

• Bachelors degree in business
• Exposure to and understanding of the industry and competition
• Advanced knowledge of the Microsoft Office Suite
• Knowledge of scheduling or logistics
• Key account management experience to demonstrate relationship support abilities

Responsibilities

• Assist the JPIX teams with any operational or support activities to meet and exceed customer expectations
• Establish and build relationships with school contacts, utilizing a phone first approach
• Provide pro-active customer service to schools, sales reps, and internal partners
• Provide exemplary customer service to schools, vendors, and internal partners primarily through phone calls, as well as email communications
• Responsible for accurate, immediate decisions based on real-time information to adjust resources as changes occur
• Build deep rooted partnerships with key customer resources

Benefits

• We care about YOU.
• We are a growing team, but not so big that you are just a number! This team works closely together and we support each other!
• We care about your health. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. We offer a 401K match vested immediately so you can start saving for retirement right away.
• We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.
• We care about your development. We support tuition reimbursement after 6 months of service.
• We believe in pay transparency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree