Physician Support Rep III

University of Rochester • City of Rochester, NY

15h • $20 - $26 • Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers’ time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.

Requirements

• High School diploma or equivalent required
• Minimum of 2 years of relevant experience required; or equivalent combination of education and experience required
• Demonstrated customer relations skills; required

Nice To Haves

• Experiences with surgical/appointment scheduling software and electronic medical records preferred.

Responsibilities

• Scheduling Management: Identify appropriate scheduling protocol for Structural Heart patients, establishing a sequence of appointments and coordination of multidisciplinary resources (interventional cardiology, anesthesia staff, nursing, echocardiology, and /or surgeons.) As well as room utilization, ancillary tests, laboratory studies and required testing equipment. Facilitate hospital admissions, scheduling of procedures, coordinate overnight accommodation and transportation arrangements.
• Communication: Assess and triage incoming calls in a timely and courteous manner. Gather pertinent medical information at the time of call from patient, referring physician and/or other health care professionals. Evaluate urgency of response and communicate messages using established protocols to allow collection of accurate and complete medical information, while maintaining patient confidentiality issues.
• Data Management: Maintain responsibility for own Electronic Medical Record (EMR) in basket as well as the in baskets for any pools assigned. Possesses the knowledge, skills, and abilities to support the Medical Records department as needed. Entry and management of data in specialized database. Ensure databases reflect current status, demographics and on-going evaluation actions. Document each patient encounter (phone call, ancillary test/lab results, inpatient or outpatient clinical evaluation, medications, infection management) to maximize patient care and ensure full compliance with regulatory agencies. Manage RECAP data collection and Structural Heart financial stats.
• Template management/office schedules: Independently creates schedules and builds/updates clinical and detailed demographic information in eRecord and Outlook calendar. Contributes to operations including supply maintenance, and opening and closing of facility as needed. Solves operational problems and provides direction to coworkers. Cross-coverage in shared clerical office; on call schedule, & special projects and other responsibilities as assigned.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED