Physician Services Coordinator Supervisor

Optimal Care•Grand Rapids, MI

6d•$40,000 - $45,000•Onsite

About The Position

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Coordinator Supervisors are responsible for the supervision of office personnel related to the coordination of provider orders and needs, patient visit notification, diagnostic test ordering, and results management as well as aiding patients ’ caregivers, home health agencies, hospices, post-acute providers, pharmacies and other medical providers. A Coordinator Supervisor’s responsibilities may involve medical and social service activities and correspondence. The position requires initiative, strong management, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence, a desire to educate colleagues, and a passion to work within a practice that centers around and with a geriatric population.

Requirements

High School Diploma or GED
Registered Medical Assistant or Certified Nursing Assistant
1 or more years of experience working as a Clinical Coordinator
1 or more years of experience in the medical field, medical office, or other related position
Strong understanding of medical terminology
Complete required work daily
Cope with work involving ill, disabled, and terminal patients
Problem-solving skills
Excellent observation, verbal, and written communication skills

Nice To Haves

Associate degree
Management experience in a clinic or healthcare setting

Responsibilities

Educate, precept, and provide training for orienting Clinical Coordinators
Maintain accurate and organized filing systems and patient medical records
Serve as a resource regarding available health, social services, and other care resources available to patients, caregivers, employees, and providers
Receive and review incoming and outgoing patient information correspondence and determine proper action
Communicate with patients and families, including answering program telephones, triaging patient needs, and communicating this information to the providers in a timely manner
Accept patient and/or family complaints and work to resolve them in accordance with policy
Provide ongoing education and training to other Clinical Coordinators
Provide back-up assistance for other clerical positions and perform routine office support duties