Physician Practice Receptionist - (FT) General and Specialty Surgery
About The Position
At North Arkansas Regional Medical Center (NARMC), we are committed to delivering high-quality, compassionate care to our community. As a mission-driven, independent healthcare organization, we value collaboration, innovation, and continuous learning. Our team-oriented culture fosters support at every level, empowering employees to thrive professionally and personally. Job Summary We are seeking a friendly, detail-oriented Receptionist to join our Physician Clinics team. In this vital front-desk role, you will be responsible for welcoming patients, verifying insurance coverage, collecting payments, and ensuring smooth clinic operations. Your professionalism and care will help create a positive, supportive experience for every patient who walks through our doors.
Requirements
- High school diploma or GED
- Clerical, typing, and computer proficiency
- Ability to read, write, speak, and understand English
- Excellent communication and customer service skills
Nice To Haves
- Coursework or experience in business or office operations
- Previous experience in a medical office or clinic front desk role
Responsibilities
- Greet and check in patients upon arrival; register them in ECW and Meditech.
- Collect and enter patient demographic, insurance, and emergency contact information.
- Explain clinic policies, payment expectations, and appointment procedures.
- Collect co-pays and outstanding balances; post payments and issue receipts.
- Prepare patient charts, including progress notes and super-bills.
- Schedule and confirm patient appointments and provide co-pay reminders.
- Enter charges into the system for billing and coding purposes.
- Verify Medicaid eligibility and process referrals and PCP assignments as needed.
- Process and scan incoming mail, including insurance checks and remittance advice.
- Perform clerical support duties: answer phones, file, type, and maintain patient paperwork.
- Prepare daily/monthly reports, balance the cash drawer, and process deposits.
- Assist with lab registrations, chart preparation, scanning, and record updates.
- Serve as a backup for phone coverage, front window check-ins, and customer service.
- Support nurses with pharmacy faxes and help manage daily filing and documentation.
- Act as the point of contact for the Follow-Up Department.
- Perform other duties as assigned by the Clinic Manager.
Benefits
- Comprehensive health plans (PPO & HDHP) through NARMC Domestic Network and Cigna
- Dental and vision coverage via Delta Dental & Delta Vision
- Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
- Basic and voluntary life insurance options
- Short- and long-term disability plans
- Accident & critical illness insurance through Lincoln Financial
- 401(k) retirement plan with up to 3.5% company match
- Paid Leave Bank (PLB) & Extended Illness Bank (EIB)
- Employee Assistance Program (EAP) & First Stop Health 24/7 counseling
- AirMed/Mercy Life Flight membership for eligible employees
- On-site wellness center & discounted Planet Fitness membership
- Tuition reimbursement & education assistance
- Employee referral bonuses and advancement opportunities
- Pet insurance and identity theft protection
- Employee discounts on prescriptions, cafeteria meals, gift shop items, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
