Physician Practice Administrator - Wellness on Wheels Mobile Clinics

OhioHealth•Plaza, ND

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: Directs, coordinates, manages all operational and fleet functions of the Wellness on Wheels Mobile Clinics (Primary Care and Women's Health). Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports OPG policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Works collaboratively with community partners to ensure timely communication, high-quality care delivery, and operational efficiency across mobile sites. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement.

Requirements

Bachelor's Degree (Required)
Field of Study: Healthcare, Business Administration, Public Health, Community Health or related field required
A minimum of 7 years of related health care Experience preferably in an ambulatory care setting including 5 years of supervision or management Experience.
A minimum of 10 years of health care management Experience, preferably in an ambulatory setting, may be substituted in lieu of education requirements in certain circumstances.

Nice To Haves

Master's Degree strongly preferred.

Responsibilities

Daily Operational Management Human Resource responsibilities to include but not limited to hiring, evaluating and providing annual performance evaluations to staff, including promotion, dismissal, coaching, counseling, conflict resolution, and growth and development
Responsible for the determination of appropriate staffing levels and maintaining employee schedules to assure appropriate coverage while maintaining fiscal responsibility with overtime
Manage staff payroll and individual staff HR records
Create, oversee, train and implement patient services policies and procedures
Resolve and manage patient complaints and requests for service immediately and courteously
Engage staff in adjusting clinical workflows to ensure highly efficient patient care
Manage monthly financials including accounts payable and accounts receivable
Manage inventory and purchasing in accordance to budget
Prepare preliminary capital and human resources budgets for review and approval
Assure timely capture and input of all billing information
Manage practice equipment maintenance needs
Oversee and approve maintenance agreements and service contracts in conjunction with the director
Assist the director in managing contractual agreements
Provide on-site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades
Coordinate safety, security, customer service, HIPAA, risk management, compliance and code training; assure understanding and enforce regulations
Oversee building repairs and practice construction projects
Review and enforce regulatory compliance, building safety and code regulations
In coordination with the practice providers, assess the need for physician services at practice locations; manage physician schedule of professional and ancillary services accordingly
Serve as a point of contact for physician paperwork, meeting requests, billing reconciliation
Serves as a liaison between physicians, associates and organizational leaders
Monitor patient satisfaction data and make appropriate improvements to increase ratings
Investigate financial variances to budget and make recommendations on improving monthly variances
Assist Director with practice specific long range financial and business planning, capital and operating budgets
Meet annual goal deployment metrics as assigned
Develop and execute plans to improve outcomes
Provide and review monthly physician and practice performance data with all providers
Work with director, marketing and business development to market and grow practice
Translate and educate staff on organizational strategy and vision
Communicate and execute organizational change initiatives within the practice
Serve on committees to optimize performance
Pilot, implement and champion new programs, services and processes
Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care
The major duties/ responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time