Physician Office Specialist I - Gate Parkway Primary Care
About The Position
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. This role allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information. The specialist serves as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Responsibilities include accurately registering new patients, updating demographic and insurance information, providing face-to-face customer service regarding billing and insurance questions, assisting with negotiating authorizations and/or pre-certifications within the Mayo system, verifying insurance benefits and systematically documenting verification, and collecting co-payments, pre-care deposits, consultation fees, and other forms of account payments from patients, as well as documenting and reconciling cash received.
Requirements
- High School Diploma or equivalent
- One or more years experience/training in a forward-facing customer service role or medical environment
- Previous experience in multiple electronic applications, including Word and Excel
- Able to keyboard at 30cwpm
- Strong customer service background
- Excellent written and oral communication skills
- Comfortable with technical office equipment (i.e. printers, fax machines, copiers and telephone systems)
- Able to interact with a variety of people at different levels within the institution
- Possess good problem solving skills and the ability to exercise good judgment
- Present him or herself in a professional and friendly manner
- Demonstrate excellent customer service techniques and critical thinking skills
- Organizational skills with the ability to function independently and able to manage multiple tasks/priorities
Responsibilities
- Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team
- Coordinates/schedules appointment schedules and daily activities of required materials/information
- Serves as a direct contact and resource to the patient
- Utilizes clerical skills, technical skills and excellent customer service techniques
- Accurately registers new patients and updates demographic and insurance information
- Provides face-to-face customer service regarding any billing and insurance questions
- Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system
- Assists with verifying insurance benefit and systematically documents the source and method of verification
- Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients
- Documents and reconciles cash received
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
