Physician Office Specialist I - Gate Parkway Primary Care
About The Position
The Physician Office Specialist I facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. This role allows providers to focus on patient care by coordinating and scheduling appointment schedules and daily activities, serving as a direct contact and resource to the patient. The specialist utilizes clerical skills, technical skills, and excellent customer service techniques. Key responsibilities include accurately registering new patients, updating demographic and insurance information, providing face-to-face customer service for billing and insurance questions, assisting with negotiating authorizations and pre-certifications within the Mayo system, verifying insurance benefits, and systematically documenting verification sources. The position also involves collecting co-payments, pre-care deposits, consultation fees, and other account payments from patients, as well as documenting and reconciling cash received.
Requirements
- Clerical skills
- Technical skills
- Excellent customer service techniques
Responsibilities
- Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
- Coordinates/schedules appointment schedules and daily activities of required materials/information.
- Serves as a direct contact and resource to the patient.
- Utilizes clerical skills, technical skills and excellent customer service techniques.
- Accurately registers new patients and updates demographic and insurance information.
- Provides face-to-face customer service regarding any billing and insurance questions.
- Assists with negotiating authorizations and/ or pre-certifications for patients within the Mayo system.
- Assists with verifying insurance benefit and systematically documents the source and method of verification.
- Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients.
- Documents and reconciles cash received.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
