Physical Therapy Patient Registration - Davenport

ORA Orthopedics • Davenport, IA

15d • Onsite

About The Position

We are seeking a versatile and dedicated individual to join ORA's Physical Therapy Patient Registration team to provide excellent patient care and support in the clinic. In this role, you will communicate with patients to schedule, cancel, or reschedule physical therapy appointments while providing a welcoming environment. The responsibilities for this position include verifying patient demographic information and updating that information as needed, scanning insurance and identification cards, verifying insurance eligibility, and updating patient accounts accordingly. You will handle tasks such as directing or assisting patients in completing appropriate paperwork and answering patient questions, managing point-of-series collections, preparing patient charts for upcoming appointments, and assisting coworkers daily. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As a part of the Physical Therapy Patient Registration Team, you will play a vital role in providing excellent patient care by communicating and scheduling physical therapy appointments in a friendly and efficient manner.

Requirements

• This position requires a high school diploma or equivalent.
• Excellent interpersonal, oral, and written communication skills
• Ability to organize and prioritize tasks effectively and accurately.
• Flexibility to work some evenings and Saturdays
• Ability to travel to other ORA locations as needed.

Nice To Haves

• Previous customer service experience in a medical office setting.

Responsibilities

• Communicate with patients to schedule, cancel, or reschedule physical therapy appointments while providing a welcoming environment.
• Verify patient demographic information and updating that information as needed
• Scan insurance and identification cards
• Verify insurance eligibility
• Update patient accounts accordingly
• Direct or assist patients in completing appropriate paperwork
• Answer patient questions
• Manage point-of-series collections
• Prepare patient charts for upcoming appointments
• Assist coworkers daily
• Maintaining patient confidentiality
• Complying with all HIPAA rules and regulations

Benefits

• Click here for more information about the benefits offered as part of our employment package with ORA Orthopedics. Please note that some benefits are dependent upon the position and employment status held.
• https://flimp.live/ORAOrthopedicsBenefitSummary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees