Physical Therapy Front Desk Supervisor

BoulderCentre for Orthopedics and Spine•Boulder, CO

12d•$23 - $32•Onsite

About The Position

Job Overview: Join our Physical Therapy team as a Front Desk Supervisor. You’ll welcome and support patients while leading the front desk team to ensure smooth clinic operations. In this role, you’ll manage check-ins and check-outs, oversee patient scheduling and paperwork within our EMR, handle incoming calls and payments, and guide clerical staff to align workflows with departmental and organizational goals. If you’re a hands-on leader who delivers great patient experiences and enjoys supporting a busy clinical environment, we’d love to meet you.

Requirements

Minimum three to five years of scheduling experience, with one year of experience in a physical therapy setting.
High school diploma or GED; associate degree preferred
Knowledge
Physical and occupational therapy scheduling protocols
Basic medical terminology for interpreting orders and patient needs
Patient confidentiality and HIPAA requirement
Skills
Training and supporting front desk staff on scheduling systems
Evaluating performance and providing feedback
Serving as a resource for scheduling questions and EMR use
Abilities
Communicating instructions clearly
Collaborating effectively with providers and staff
Analyzing data and recommending improvements
Proficient use of Microsoft Office and practice management software

Responsibilities

Communicating and enforcing values, policies, and procedures; assisting with training, coaching, counseling, disciplinary actions, and communication needs; and planning, monitoring, appraising, and reviewing job performance as requested.
Supervises front desk employees, including, but not limited to: coordinating schedules and arranging coverage for PTO requests and last-minute sick time.
Provides excellent service to all customers (internal and external) with a positive, helpful attitude.
Performs receptionist duties in conjunction with supervisory responsibilities, including, but not limited to: greeting and interacting with patients, staff, and visitors in a prompt, professional, and friendly manner; verifying patient demographics; and securing signatures on authorizations and other required forms.
Handles incoming and outgoing telephone calls to schedule patient appointments.
Uses the EMR system to match provider availability with patients’ scheduling preferences.
Collects payments from patients, including researching balances when needed, providing accurate change, documenting receipts, and processing credit card payments.
Assists the front desk and billing department with obtaining authorizations and verifying benefits as needed.
Effectively communicates with patients and staff to support patient care; answers non-medical questions and provides routine non-medical instructions to ensure continuity of care, including coordinating with other departments regarding orders, insurance, and scheduling.
Oversees the ordering, receiving, stocking, and distribution of office supplies for the assigned department.
Ensures the reception area is tidy, organized, and clean; opens and closes the office as needed.
Adheres to HIPAA policies at all times.
Performs other duties as assigned.

Benefits

Basic Life/AD&D –Guardian
16 days of PTO per year
7-7.5 paid holidays per year
EAP
401(k) Safe Harbor Contribution
Medical
HSA and FSA
Dental
Vision
Short-Term Disability
Voluntary Life and AD&D
Flex Spending Accounts
General Purpose Healthcare FSA
Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
401K