PHS Billing Analyst II

The Standard • Jacksonville, FL

1d

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary This role supports the company’s largest and most complex national and large‑market clients, serving as a dedicated billing consultant for accounts with 2,000 or more covered lives. Individuals on this team manage a defined block of business and act as the primary billing point of contact throughout the full policy lifecycle, from implementation through termination. The work is highly visible and collaborative, requiring close partnership with Sales, Finance, Implementation, and leadership. This is a fast‑paced, detail‑driven role that combines billing expertise, account management, analytics, and customer service. The position is especially busy during Q1 and Open Enrollment, when accuracy, responsiveness, and adaptability are critical.

Requirements

• Education: High School Diploma required. Bachelor’s degree preferred.
• Experience: At least 3 years of accounting or complex finance experience. 5 years of customer service or account management experience.
• Intermediate proficiency with Microsoft Excel, Word, Outlook and OneNote.
• Extensive understanding of the cross‑departmental implications of contract and billing issues.
• Strong customer-facing presentation skills and oral/written communication skills.

Nice To Haves

• Prior experience with voluntary benefits is preferred.
• Salesforce experience is preferred.

Responsibilities

• Manage a portfolio of 20–25 large client accounts, providing end‑to-end billing support across the life of each policy
• Serve as the primary billing contact for assigned clients through direct communication (no shared inbox or call queue)
• Handle all billing functions, including invoicing, payment reconciliation, deductions, research, and discrepancy resolution
• Conduct ongoing and event‑driven audits, including Open Enrollment audits, to ensure billing accuracy and compliance
• Partner with internal teams and clients through meetings, reporting, and analytics to resolve issues and meet client expectations

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees