PHONE TRIAGE RN, ACCESS SERVICES

Froedtert • Menomonee Falls, WI

47d • $30 - $46 • Remote

About The Position

Responsible for triaging incoming calls to the Froedtert & Medical College of Wisconsin (F&MCW) After Hours Answering Service from patients, caregivers, or other health care providers. Triage RN assesses the patient's needs and provides appropriate clinical options through the guidance of the triage protocols which may include education regarding immediate care advice and preventative behavior. Patient calls to the After Hours Answering Service are documented using a telephone encounter in Epic, the electronic medical record.

Requirements

• A minimum of five years of clinical experience in acute or ambulatory care is required.
• Professional knowledge of nursing theory and practice at a level normally acquired through completion of a minimum of two years education at an accredited School of Nursing in order to be eligible for licensure as a Registered Nurse is required.
• Requires current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC (Nurse Licensure Compact).

Nice To Haves

• Seven or more years of clinical experience in acute or ambulatory care is preferred.
• Bachelor's degree is preferred.

Responsibilities

• Triaging incoming calls to the Froedtert & Medical College of Wisconsin (F&MCW) After Hours Answering Service from patients, caregivers, or other health care providers.
• Assesses the patient's needs and provides appropriate clinical options through the guidance of the triage protocols which may include education regarding immediate care advice and preventative behavior.
• Patient calls to the After Hours Answering Service are documented using a telephone encounter in Epic, the electronic medical record.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees