Phone Support Specialist_Onsite

Mira Safety•Cedar Park, TX

1d•$25•Onsite

About The Position

We are looking to onboard a motivated and dedicated Phone Support Specialist to join our rapidly expanding team. This individual will work directly with our sales and customer service teams and be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every call received.

Requirements

A minimum of 2 years of customer service experience, with heavy emphasis on virtual/phone support, technical product troubleshooting and issue resolution.
Software and database knowledge and experience, i.e., Microsoft Office, Google products, Zendesk and CRM
Excellent customer service delivery – demonstrated empathy, patience and understanding in stressful customer situations – ability to put the customer at ease

Nice To Haves

Prior CBRN (chemical, biological, radiological and nuclear) specialist experience
Prior military or law enforcement experience. Veterans/current military: provide DD-214 or statement of service
Tactical gear market experience or at a minimum, a strong interest
Experience with the Entrepreneurial Operating System (EOS)

Responsibilities

Manage large amounts of daily average of 70 inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Trouble-shoot support and product cases
Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service
Provide an exceptional customer experience
Facilitate customer engagement and success
Apprises the sales and customer service teams of any problems that may develop regarding an order
Ensures the continuance of strong customer relations and adheres with company policies and goals
Acquires, maintains, and continues to develop and expand the base of personal knowledge of all products lines
Conveys a highly professional image resulting in increased customer confidence
Ability to work under pressure and meet deadlines, while maintaining a positive attitude
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to multitask and prioritize
Ability to thrive in a fast-paced environment with frequently shifting priorities
Ability to maintain regular, punctual attendance consistent with company policy
Must be able to comply with safety standards and best practices
Perform other duties as assigned