Pharmacy Technician Supervisor - Phone Support

Onco360•Buffalo, NY

5d•$57,000•Onsite

About The Position

Onco360 Pharmac y has a need for qualified candidates to fill our role of Pharmacy Supervisor - Phone Support . This high-level technician level role is an e xcellent opportunity to join our company and help with our expanding Specialty Pharmacy program! F ull-time position, Monday to Friday - as early as an 8:00am-4:30pm est shift and as late as an 11:30am-8:00pm est shift. . Seeking candidates who live within a commutable distance to our Buffalo, NY pharmacy location. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. We offer a variety of benefits including: Medical; Dental; Vision 401k with a match Paid Time Off and Paid Holidays Quarterly Incentive Bonuses Tuition Reimbursement Company paid benefits – life insurance; and short and long-term disability Salary starting at $57,000 annually and up, depending on experience The Pharmacy Technician Supervisor will monitor and provide staffing direction in their specific workflow vertical. They will work closely with their Pharmacy Technician Manager to ensure completion of all tasks in their designated vertical and meeting goals. Responsibilities include, but are not limited to; scheduling, adjusting personnel to meet work volume needs and service levels, training, employee coaching, and performance management, including disciplinary action when needed.

Requirements

High School Diploma or GED, licensed/registered pharmacy technician or as required by state law, Previous Experience in Pharmacy Intake, Nationally Certified Pharmacy Technician
4+ years pharmacy experience, previous leadership experience
Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process including sig codes, and roman numerals, brand/generic names of medication, advanced typing, math and analytical skills.
Registration with Board of Pharmacy as required by state law, Certified Pharmacy Technician (PTCB)
Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership

Nice To Haves

Associates or Bachelor’s Degree, Advanced Certified Pharmacy Technician, Specialty pharmacy experience
5+ years pharmacy experience, 1+ years supervisor experience
Specialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills

Responsibilities

Supervises pharmacy technician staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover.
Communicates effectively with coworkers and customers, and successfully resolves issues.
Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
Phone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices.
Works with pharmacy management to recruit, select, hire, orientate, develop, and train new associates.
On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for Intake staff.
In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
Manages and reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting.
Works with pharmacy management to control operating expenses by effective utilization of personnel, equipment, and supplies to maintain and improve services within approved budget.
Works with pharmacy management to gain a thorough understanding and working knowledge of job functions performed by each team member.
Works with Intake Manager and/or Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs
Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
Compliance with professional practice and patient confidentiality laws.
Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.