Phone Support & Preparedness Specialist
About The Position
This is not a traditional call-center role . The Phone Support & Preparedness Specialist serves as both a frontline customer advocate and a trusted preparedness consultant . You will educate customers on complex protective equipment, guide purchasing decisions, overcome objections, and identify opportunities to upsell and cross-sell—while delivering a high-trust, professional customer experience. You will own conversations end-to-end, operate with urgency, and align customer needs with MIRA Safety’s product ecosystem. This role works closely with Sales, Customer Service, and Leadership to support revenue growth and long-term customer success.
Requirements
- 2+ years of phone-based customer-facing experience with consultative and/or sales components
- Demonstrated ability to overcome objections and influence purchasing decisions
- Strong verbal communication skills with the ability to explain technical or complex products
- Experience using CRM, ticketing, or order management systems
- Proficiency with Google Workspace or similar productivity tools
- Demonstrated empathy, patience, and professionalism in high-stress customer interactions
- Ability to work onsite, full-time (Monday–Friday, 9:00 AM – 6:00 PM CT
Nice To Haves
- Prior CBRN, emergency preparedness, or safety equipment experience
- Military, law enforcement, or first responder background
- Veterans/current service members: DD-214 or statement of service preferred
- Tactical gear or preparedness market experience (professional or personal)
- Familiarity with the Entrepreneurial Operating System (EOS)
- Comfort delivering paid consultations or advisory-style customer calls
Responsibilities
- Handle ~70 inbound and outbound customer calls per day with professionalism and authority
- Conduct consultative, solution-oriented conversations (not scripted call handling)
- Educate customers on CBRN equipment, emergency preparedness solutions, and proper product use
- Identify customer needs and recommend appropriate products or alternatives
- Confidently upsell, cross-sell, and overcome objections when appropriate
- Support order placement, troubleshooting, and post-purchase inquiries
- Maintain accurate, detailed records in CRM and ticketing systems
- Own customer issues end-to-end and ensure timely resolution
- Communicate order issues, trends, and customer feedback to Sales and Leadership
- Continuously develop product, industry, and preparedness knowledge
- Operate effectively in a fast-paced environment with shifting priorities
- Maintain punctual, reliable onsite attendance
- Perform other duties as assigned
Benefits
- Competitive hourly compensation with performance-based incentives
- Health, dental, and vision benefits
- Paid time off and holidays
- Ongoing training and professional development
- Opportunity to grow into senior support, sales, or consulting roles
- Supportive, mission-driven team environmen
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
